Velocity Frequent Flyer program. What it is and how it works

Many airlines have frequent flyer programs that give you points or miles when you spend money on flights. These points can then usually be redeemed for free flights, cheaper tickets or upgrades.

Some programs let you earn points from more than just flights and redeem them in more avenues. The Velocity frequent flyer program is one of them.

This article will give you an overview of the Velocity frequent flyer program, ways to earn and redeem Velocity points for a free flight and the program’s other benefits.

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What is the Velocity Frequent Flyer program and how does it work?

The Velocity Frequent Flyer program is the loyalty program of Virgin Australia.

Once you join the Velocity Frequent Flyer program, you can earn Velocity Points when you fly on eligible Virgin Australia flights and flights with their global airline partners.

The Velocity Frequent Flyer program also has partner brands in the retail, travel, hotel and finance sectors that let you earn Velocity points on eligible purchases.

How to earn Velocity Frequent Flyer program points and Status Credits

Earn Velocity points

There are a number of ways to earn Velocity points and stack them up to redeem rewards. You can¹:

• Spend money at some of Velocity’s partner brands
• Transfer existing reward points from eligible partners to Velocity
• Use Velocity’s ‘Family Pooling’ option to pool the points of up to 6 family members into one account

Following is an overview of Velocity’s partners with whom you can earn points⁸:

Flights

Since Velocity frequent flyer program is Virgin Australia’s loyalty program, you can earn Velocity points when you travel by eligible flights with Virgin Australia. The program also has global airline partners that allow you to earn points if you fly with them. Some of the airline partners include Qatar Airways, United Airlines, Singapore Airlines, Etihad Airways, Air Canada, and more.

Shopping

Velocity has an e-store with eligible retailers like Apple, Chemist Warehouse, David Jones, The Good Guys, and more. If you visit a retailer’s website via the e-store, Velocity will track your purchase and allocate your points.

Shopping from brands like Snooze, Freedom Kitchens and Wardrobes, and Myer can also help you earn points. If you’re registered with Flybuys, you can transfer your Flybuys points to Velocity.

Everyday expenses

You can earn points with fuel, food and other purchases at 7-Eleven, and with eligible car rentals from Flexicar.

Holiday and travel

If you choose to stay at a Velocity partner hotel, add your Velocity membership number during the booking process to earn points. Booking your holiday and travel with brands like Luxury Escapes, G’day Parks, Cruisepilot, Experience Oz, Hertz, Europcar, and others, can also earn you Velocity points.

Cards, banking and insurance

You can earn Velocity points by either using eligible cards for purchases or by transferring your existing card reward points to Velocity points. Some of the participating companies are American Express, ANZ, Commonwealth Bank, NAB, HSBC, Westpac, and more. You can also earn points if you buy insurance from Medibank and Cover More.

Buy points

If you’re short on points for a benefit or reward, you can purchase the number of Velocity points you need online. You can buy the points in increments from 1,000 points to 2,50,000 points.

Earn Status Credits

A few ways of collecting Velocity points lead to earning Status Credits that determine your Velocity membership level – Red, Silver, Gold and Platinum. The higher your membership level, the more benefits you’ll enjoy.

Status Credits can be earned in 5 ways³:

1. Fly on an eligible Virgin Australia fare
2. Fly on one of Velocity’s network of eligible airline partners
3. Earn points with Flybuys
4. Earn points with one of Velocity Frequent Flyer Points earning credit cards
5. Family Pool Status Credits

Benefits of joining Velocity Frequent Flyer

Velocity Frequent Flyer members enjoy exclusive benefits of joining the program and collecting points. The following table offers an overview of the benefits you might be able to avail based on your Status Credits and membership level⁴:

Benefits	Red Member	Silver Member	Gold Member	Platinum Member
Earn Velocity points	Yes	Yes	Yes	Yes
Redeem Velocity points	Yes	Yes	Yes	Yes
Velocity Points bonus on Virgin Australia flights/selected travel partners	No	Yes	Yes	Yes
Seating preferences & advance seat selection	Yes	Yes	Yes	Yes
Preferential Seating	No	No	Yes	Yes
Upgrade using points	Yes	Yes	Yes	Yes
Complimentary upgrades	No	No	No	Yes
Domestic priority check-in	No	No	Yes	Yes
International Priority check-in	No	Yes	Yes	Yes
Priority boarding	No	No	Yes	Yes
Melbourne & Brisbane Lounge premium entry	No	No	Yes	Yes
Virgin Australia lounge	No	Yes	Yes	Yes
Priority security screening at major domestic airports	No	No	Yes	Yes
Complimentary carry-on baggage allowance	No	No	Yes	Yes
Complimentary checked baggage allowance	No	Yes	Yes	Yes
Priority baggage at the destination	No	No	Yes	Yes
Global lounges	No	No	Yes	Yes
Status benefits with international airline partners	No	Yes	Yes	Yes
Velocity points bonus on Etihad Airways, United Airlines, Qatar Airways and ANA	No	Yes	Yes	Yes
Family pooling	Yes	Yes	Yes	Yes
Member-only promotions	Yes	Yes	Yes	Yes

As seen on 1 December 2023

What are the Velocity Frequent Flyer program fees

Velocity Frequent Flyer membership is free. You will start earning Velocity points and Status Credits from the moment you sign up.²

How to join Velocity Frequent Flyer program

You can join the Velocity Frequent Flyer in a few simple steps.

1. Enter your location and personal details like your name, date of birth and email address.
2. Set your password, choose and answer a security question, and create a four-digit PIN.
3. Enter your contact details.
4. Once all the information is provided, you’ll receive a welcome email and become a Velocity Frequent Flyer member.

How many points are needed for a free flight

The number of Velocity points required for a free flight is based on the miles you’ll fly. You can redeem your Velocity points for a free domestic flight in economy across Virgin Australia network starting at 6,200 Velocity points. Free international flights in economy start at 7,800 Velocity points.

Free flights can be booked by selecting ‘Reward Seat’ fare when redeeming your points. If a Reward Seat isn’t available, Velocity provides the option of ‘Any Seat’ which requires more points than a Reward Seat.⁵

Where else can you spend Velocity points

Along with using your Velocity points for a free flight, Velocity Frequent Flyer offers other avenues where you can spend the points⁶:

• Reduce the price of your flight.
• Upgrade your flight on eligible Virgin Australia flights.
• Spend your points at Velocity’s online rewards store where you can shop for a variety of products from categories such as gift cards, electronics, fashion, home and garden, and more.
• Shop for wine and spirits at the Velocity Wine Store online.
• Redeem your points when shopping at Myer.
• Book hotels, resorts, tours, cruises and more, or reduce the price of these bookings.
• Hire a car.

Do you lose Velocity points if you don't use them?

Velocity points only expire if there hasn’t been any activity in an account for 24 months. If you continue earning and redeeming Velocity points, you won’t be at risk of losing them. Even a transaction of a single point will keep your account active. You won’t be able to access your points once they expire.¹

Keep in mind

• Velocity points might not get added to your account right away. Depending on the partner, it might take up to 14 days for your points to appear.⁷
• Along with earning the required number of Status Credits, you need to fly the minimum Eligible Sectors within your review year to maintain or upgrade your Velocity membership level. Eligible Sector is any flight beginning with a VA flight number.³

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Sources:

1. Velocity frequent flyer Earn points
2. Velocity frequent flyer FAQ
3. Velocity frequent flyer Earn Status Credits
4. Velocity frequent flyer Benefits
5. Velocity frequent flyer Use points for flights
6. Velocity frequent flyer Redeeming points
7. Velocity frequent flyer Velocity Points appearing in my account
8. Velocity frequent flyer Partners

Sources checked on: 1 December 2023