We’re sorry you didn’t get the service you’d expect from TransferWise. To make a complaint, please send us an email and include:
If you’re making a complaint about a transfer to or from BRL, learn more about our Ouvidoria service.
We’ll look into your case as quickly as possible, and will send you a final response within the timeframe listed for your region.
If you’re not happy with our final response, you can forward your complaint to the dispute body in your region.
In Australia you can make a complaint with the Australian Financial Complaints Authority (AFCA).
The AFCA has time limits for when you can make a complaint. Check these on the AFCA website.
In Japan, you can make a complaint with the Japan Payment Association. They will act as ombudsman and process your claims.
Phone: +081 3 3556 6261, 9:30am to 5:30pm (JST) weekdays.
In Singapore you can make a complaint online with the Monetary Authority of Singapore (MAS). You have 6 months to make a complaint after we send you a final response.
If you're located in Belgium you can reach out to the Ombudsfin in one of the 4 languages - French, Dutch, German and English. Requests can be submitted by letter, fax, e-mail or via the online complaint form available on the Ombudsfin website. Please make sure you have reached out to TransferWise first and that no more than one year has passed since your complaint to TransferWise.
If we are unable to reach a resolution you can raise a complaint with the ADGM Court.
You can make a complaint with the Financial Ombudsman Service (FOS).
Mail: The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Phone: 0800 023 4 567 (free), 0300 123 9 123, weekdays from 8:00am–8:00pm (GMT), and on Saturday from 9:00am–1:00pm (GMT).
If you’re not in the UK, call +44 20 7964 0500.
You have 6 months to make a complaint after we send you a final response.
If you live in the EU, you can also make a complaint on the European Commission website. When they ask for an email address for us, enter firstname.lastname@example.org.