When you open a bank account, you usually need take some ID into the bank branch. TransferWise is no different. We’re a financial institution, so we need to know who's using our service. It helps us combat money laundering, and keep everyone’s money safe.
So depending on where you’re sending money from, and how much you send, we'll ask for you to verify your identity. This helps us keep your money safe.
Once you’ve opened your TransferWise account, we’ll need to verify your identity, usually with some photo ID, proof or address, and/or a picture of you holding that ID. It usually takes about 2 working days.
The way we verify you depends on a few things:
Sometimes, we need to ask for additional documents once a transfer has started. Rest assured our team will work tirelessly to verify these documents as soon as possible to get your money moving again.
Other times, we can automatically verify you when you make a bank transfer. If your transfer comes from your own bank account, and your name there matches with the name on your TransferWise account, we consider this a first form of identity confirmation. You may not need to do ID or address verification in this situation.
We can only do this for some currencies, and if you send below 15,000 EUR. We can’t do this for business accounts, either.
Everything on the document you share should match the information on your TransferWise account. Make sure the photo isn’t blurry or covered, so we can see all the info. If there's information on the back of your document, we'll need to see that, too.
A valid ID document can be:
A valid proof of address document can be:
We sometimes ask customers for selfie verification. That means uploading a picture of yourself (a selfie) while holding your ID. You can find out more about selfie verification here.
If we ask to verify you after your transfer is in progress, we'll work to get it done within 2 working days. Once we've successfully verified you, we'll automatically resume your transfer.
To avoid delaying your transfer, we recommend getting verified before you set up a transfer. When you do this, we'll get it done within 7 working days. Once we've successfully verified you, we'll let you know via email.