Issues with bank transfers to TransferWise are rare, but sometimes happen. Here's a list of the most common issues we've noticed when it comes to paying by bank transfer.
Your bank account name and TransferWise name don't match
Bank transfer sent to incorrect details
Incorrect amount sent
Unique reference number not included
We can't process bank transfers when it's not clear that the money came from the TransferWise user. That's why the name on your bank account needs to match the name on your TransferWise account.
If someone else sent the money, it can be refunded to them. We don't keep money sent to us when we can't identify it, and we'll always contact the person behind the transaction.
If you think you've sent your bank transfer to incorrect details, you can double check by visiting the Activity section of your TransferWise account. When you click to expand a transfer, we'll show you the details, and let you know if something's not right.
If there's a problem, we'll send the money back to your account within a day or two. But it's also useful to contact your bank and let them know of the problem.
If the amount of money you send us via bank transfer doesn't match the amount you selected when you set up your transfer on TransferWise, we'll contact you by email. We'll ask you to either set up a new transfer with us for the correct amount and refund the amount you first sent us, or ask you to send the remaining amount. For very small differences, we can simply amend the existing payment.
When you set up transfer, we'll share a unique reference number with you. It'll begin with P. When you include it with your bank transfer to us, it helps us identify your payment. If you didn't include it, or you think this may not have been correctly forwarded by the bank, you will need to send us a proof of payment document.