Help & Support


Why do I need to enter a refund account?

Even if you just set up a TransferWise payment order and did not make a deposit, and in case you wish to cancel that payment – our system is asking for a refund account. Our system assumes that as there's a payment order – there's also a deposit and we need to issue a refund.
Also, when you choose the recipient to receive a fixed amount, we must have a refund account in order to return the excess refund.

If you have not made any deposit but just wish to cancel your payment order, you can also ask our Customer Support to cancel the payment order. Cancelling a payment order or issuing a refund is certainly free of any charge.


Also see:
* I wish to cancel my payment or I need a refund.
* What is a payment to receive a fixed amount?

  • Back to FAQs

  • Was this article helpful?

    YES  NO 

    Thank you for your feedback!

    Your feedback is much appreciated. Please send any comments tosupport@transferwise.com

    Contact Us

    If you are having difficulties finding a solution to a problem, please don't hesitate to contact us. E-mail is always the best.

    We offer live customer support and handle payments during UK business hours (Mo-Fr 9 am to 5 pm).