Transactions between banks are processed during workdays and local banking hours.
After confirming your TransferWise payment and having used correct banking information for the deposit (see your deposit note after confirming your payment), your payment reaches us within 1 to 3 business days.
- GBP deposits reach us within a couple of hours during a business day (provided that your bank supports faster payments service).
- EUR deposits normally reach us the next business day after depositing. Note that within the Single European Payments Area (SEPA), transactions in EUR are not instantaneous.
The whole transaction should be complete within 2-4 working days.
You can track the process of the transaction in your TransferWise account or in the e-mails we send throughout the transaction.
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If you are having difficulties finding a solution to a problem, please don't hesitate to contact us. E-mail is always the best.
We offer live customer support and handle payments during UK business hours (Mo-Fr 9 am to 5 pm).