Help & Support

I deposited a different sum than the one I needed.

You should always transfer the exact sum shown to you after you confirm your payment ("Make the bank transfer" page).
We also send you an e-mail right after you confirm the payment (see the "Pay amount" for the exact sum you need to deposit).

- If you transferred more, we'll be refunding the excess sum to your bank account. Should just a small discrepancy occur (e.g. by rounding up), we will change the sum of your payment order accordingly, so it matches the sum of your deposit.
- If you transferred less, then please let us know whether we should issue a refund or amend the payment sum on our end.

If you need help, do not hesitate to ask for assistance from our Customer Support.

Also see:
* How exactly does a TransferWise payment work?

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If you are having difficulties finding a solution to a problem, please don't hesitate to contact us. E-mail is always the best.

We offer live customer support and handle payments during UK business hours (Mo-Fr 9 am to 5 pm).