TransferWise - Send Money Abroad-Privacy

1. Get started

Enter how much you're transferring and where to. You can send to your own account abroad or another person or business.

2. Upload money

Pay TransferWise in your local currency. Use your debit card, just like shopping online, or make a normal bank transfer.

3. Conversion

TransferWise converts your money at the mid-market rate and matches you with people sending in the other direction. That's why it costs so little.

4. Money Sent

The converted money is sent to the target bank account. Everyone gets notified by email, so you always know where the money is.

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Privacy

Protecting your data and financial details is very important to TransferWise Limited (“TransferWise”, “us” or “we”).

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by TransferWise. By using TransferWise’s services you are accepting and consenting to the practices described in this policy.

Information we may collect about you

We may collect and process the following data about you:

  • Information that you provide to us, for example by filling in forms on the TransferWise.com website. This includes information you provide at the time of registering (such as contact information, social security number, copies of identification documents or documents verifying identification from publically accessible databases) or carrying out a transaction on the TransferWise.com website;
  • If you contact us by phone, e-mail or otherwise, we may keep a record of that correspondence;
  • Details of transactions you carry out through our site and of the fulfilment of your orders;
  • Details of your visits to our site, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs); and
  • Information we receive from other sources. We work closely with third parties (including, for example, business partners, sub-contractors in technical services, analytics providers, search information providers) and may receive information about you from them.

We will hold the above information for as long as is necessary in order to provide you with the TransferWise service, deal with any specific issues that you may raise or otherwise as is required by law or any relevant regulatory body.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical information about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users to our site. This helps us provide you with a good experience when you browse our site and also allows us to improve our site. Please note that it is possible to disable cookies being stored on your computer by changing your browser settings. However, this site may not perform properly or some features may not be available to you if you disable cookies.

Where we store your personal information

The data we collect from you is stored in the UK but may be transferred to and stored at a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside of the EEA. By submitting your personal data, you agree to this transfer, storing and processing.

Your passwords are stored on TransferWise servers in encrypted form. We do not disclose your account details, postal or email addresses to anyone except when legally required to do so. We do disclose your first name and the first letter of your last name to other members, who are transacting with you.

Sensitive information between your browser and the TransferWise.com website is transferred in encrypted form using Transport Layer Security (TLS). When transmitting sensitive information, you should always make sure that your browser can validate the TransferWise.com certificate.

It is your responsibility to keep your password secure. Unfortunately, the transmission of information via the internet is not completely secure. Although TransferWise will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent any unauthorised access.

How we use your information

We use information held about you in the following ways:

  • to provide you with our services and to carry out any transactions that you request;
  • to ensure the content from our site is presented in the most effective manner for you and your computer or mobile device;
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to provide you with information about our services;
  • as part of our efforts to keep our site safe and secure; and
  • to notify you about changes to our service.

Disclosure of your information

We may disclose your personal information to any member of our group.

We may share your personal information to selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you (including to partners that verify whether your information is valid and accurate);
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site;

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets;
  • if TransferWise or substantially all of its assets are acquired by a third party; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

Your rights

You have the right to ask us not to process your personal data for marketing purposes by contacting us at privacy@transferwise.com.

The Data Protection Act 1998 gives you the right to access information held about you by submitting a request in accordance with the act and is subject to a £10 administrative fee. All such requests should be sent to privacy@transferwise.com.

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to privacy@transferwise.com.

Other important information

Residents of California and Vermont, USA:

Other than for our everyday business purposes, we will not share your personal information with non-affiliates or affiliates without first giving you additional privacy choices.

Residents of Texas, USA:

TransferWise has contracted with PreCash, Inc. (“PreCash”) to provide transaction processing services. Therefore, TransferWise may share information with PreCash for everyday business purposes.

If you have a complaint, first contact the customer support of TransferWise at +44 208 1230 564, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov

Links to Other Websites

The TransferWise.com site may contain links to other web sites. As such, TransferWise is not responsible for the privacy practices or the content of such websites.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time by posting a notice of the change (or an amended Privacy Policy) on our website at TransferWise.com

Questions or Comments

If you would like more information regarding this Privacy Policy or you believe that the information we have on file about you is inaccurate or incomplete, you can call us at the number on the back of your card or contact us at +44 208 1230 564.

Updated: 18 September 2014