This isn't just a job. We're a revolution.

We’re not a bank. Not even close. In fact, we’re pretty much the opposite. We’re flipping a gazillion dollar industry on its head. And we’re looking for revolutionaries.

API Technical Support Engineer – Tallinn

API Technical Support Engineer

Who We Are

TransferWise was founded in 2011 with a clear mission: Money without borders - so people and businesses can send and receive any currency effortlessly, whenever, wherever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

Our Values

  • We value you, your opinion and your skills. We really do. In fact we trust you so much that it will be entirely up to you and your team only to figure out what needs to be done to address the challenge. There is no hierarchy to go to for getting your plans approved. No managers taking glory for your achievements.
  • Customers first. Here at TransferWise we don’t hire people, who blindly follow orders, who excuse bad outcomes with “we followed the process” and who are never willing to go extra mile.
  • We get things done. If you have already accomplished great things which stand out from the average then you will feel right at home in Transferwise.
  • Find out more: http://tech.transferwise.com/product-engineering-principles-transferwise/

Your Challenge

  • Get to know TransferWise API capabilities and our platform to the finest details.
  • Provide technical support to engineers from companies and partners who are integrating with TransferWise public API.
  • Making sure our support is accurate, timely and consistent.
  • Maintain and create API documentation to minimize the need for answer repeating queries.
  • Make suggestions how to improve the API interface based on customer feedback.
  • Participate in sales to showcase what our API can do, technically and functionally.
  • Ultimately make technical support role unnecessary. Customer should be able to get everything done using self service themselves.
  • No worries, there are plenty of other things to do in TransferWise than technical support. With dedication and goal you can easily grow from this role into software engineer or product specialist or business developer. Whatever your dream is.

How We Picture You

  • You are passionate about technology, its relationship with business, and customer experience.
  • You know how to use SQL databases, test and debug REST APIs, read logs.
  • You have empathy for users and are able to provide great support and onboarding experience
  • You have strong communication skills and ability to articulate complex and technical concepts to non-technical audiences.
  • You are willing to travel, to work and learn with dev teams across the world.
  • You are humble and work well in a team with very different people.

Benefits

Apart from the all-expenses-paid company trips, stock options in one of Europe’s most hotly tipped startups, a laptop and team lunches every other Thursday, you won’t get much in the way of extras. However, we will give you 28 days holiday a year (plus public holidays), a fun, friendly atmosphere, plenty of opportunities to grow and the chance to be part of our little revolution. Oh, and coffee, there’s plenty of coffee.

Not from Estonia? - No stress, we will help you (and your family) to relocate from any part of the world.

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form, or drop us an email at adjustments@transferwise.com. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.