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UX Writer – Spending money with TransferWise – London

At TransferWise, we have a clear mission — money without borders. Built by and for people who live global lives. In 2018, we got a little bit closer to achieving that mission. We launched the TransferWise debit card. 

Today, we issue that card to customers all over the USA and Europe. We’re launching in Australia next. And we’re now looking for a talented UX Writer to help bring our green card to more people, in more countries, across the world.

What you’ll be doing:

You’ll be embedded in the Spend Money team, helping make sure customers have a great  experience when they order and use their TransferWise card. You’ll be guided by a Copy lead, and work with product managers, designers, analysts and everyone else needed to get it done.

You’ll be a part of the wider Design team at TransferWise, too. So you’ll work daily with our team of writers, designers, and UX researchers. The Copy team will be your home — you’ll collaborate and share with other writers, and attend our weekly crits.

Your day-to-day:

At TransferWise, everyone gets a ton of freedom and autonomy. We won’t be micromanaging, so you’ll need to: 

  • Write for the TransferWise product on web, iOS, and Android. This will make up most of your work, but sometimes you’ll dabble in other things, like emails.
  • Work closely with product designers and managers to understand the problems our customers face when trying to order and use their card. 
  • Use customer insights and writerly instincts to write, audit, and improve the content we show customers. 
  • Establish a UX writing process within your team. 
  • Own the words and content strategy that goes into your team’s part of TransferWise.
  • Work through the little details with engineers to make sure the stuff we ship is world-class.

This role is for you if:

You’re a great writer with experience crafting effective, empathetic, clear, and jargon-free copy. And if you’ve got a content design background, or experience writing for digital products or services, that’s even better. 

  • You have 3+ years of writing experience, and a portfolio to prove it.
  • You know how to build the case for great words within a business, and how critical they are for customers.
  • You can give and receive feedback constructively, and you’re always keen to learn.
  • You know how to work across different functions within a business, as well as across multiple offices and cultures.
  • You’ve worked with minimal direction before. But you also know when to align with other writers and designers, and when to ask for help.
  • You’re comfortable using design tools like Figma. 
  • You like getting deep into data, and relish the idea of user testing your work. 

This probably isn’t for you if: 

  • You have a background in writing ads or social media content. This role is all about product.
  • You need a structured briefing process to do your best work. 

P.S. Qualifications aren’t that important to us. If you’ve got a great portfolio, and you’re top-notch at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d also love to hear from you if you’re from an under-represented demographic. 

Send us your application by:

16th September, 2019. 

See what the design team has been up to here

https://www.transferwise.design


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Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.