We’re making a positive, irreversible change in the world of finance. Together.

Social Media Customer Support Associate – Tallinn

We’re looking for an awesome Social Media Customer Support Associate to join our growing team in Tallinn, Estonia. Joining one of the fastest-growing companies in Europe you’ll play a key role in helping our customers have a great experience when using TransferWise.

Your mission:

  • Ensure our customers have a great customer experience when they reach out to us via our TW social media channels, either about issues or technical questions they have with one of our products, as well as more general questions about us and what we do
  • Be an advocate for TW and proactively interact and engage with our customers and those interested in knowing more about us
  • Be creative, friendly, and solution-oriented with both customers and colleagues
  • Be a part of building and visioning our social media support team

A bit about you:

  • Someone with great verbal and writing skills in English and at least one other language (Spanish, German, Italian or French)
  • Someone experienced in working in a very customer-centric environment. Previous experience providing customer-support online is a plus (chat, social media, etc)
  • Ability to multi-task and take responsibility in challenging situations
  • Can collaborate in a fast changing environment
  • Being a people person: not only do you strive to provide the best customer experience possible, you’re also friendly, empathetic, creative and have a sense of humor
  • Someone with a genuine interest in social media
  • Flexibility when it comes to working hours and working days as you're required to work day, night and weekend shifts;

We're ideally looking for someone who has worked in customer services before, but we're willing to work with the right person, whatever their experience if they have a passion for helping customers.

Some of your benefits include: a salary of 1200 EUR when you start and 1250 EUR after you pass probation; company stock options; 3 additional health days in a calendar year and a paid company trip. Check out of full list of benefits here.

A bit about TransferWise:

Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.

We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone

Our People:

At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.

If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.

How we work:

At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time.

You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.

As our customer base is ever-increasing and diversifying, then we’re looking for awesome English speaking members to our Customer Support team in Tallinn, who are passionate about customer support, love to talk to customers and want to work in a disruptive, fast-growing and fun environment. We are looking for people who are passionate, understand the urgency of a start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting.

Please note: Applications without a cover letter will not be considered.


Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.