We’re making a positive, irreversible change in the world of finance. Together.

Customer Support Associate (Cantonese Speaker) – Singapore

Who we are

TransferWise was founded in 2011 with a clear mission: Money without borders – so people and businesses can send, spend and get paid in any currency, wherever, whenever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

What it’s really like to work here

At TransferWise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.

Each team picks the problems they want to solve. So there’s no micro-management. No hiding behind fancy job titles. And no one telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from talented, super-smart colleagues from all over TransferWise.

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

So, what's the role?

Our fantastic Customer Support team is expanding in Singapore so we are looking for Cantonese speaking Customer Support Associate who are passionate about customer support, love to talk to customers and want to work in a disruptive, fast-growing and fun environment. We are looking for people who are passionate, understand the urgency of the start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting.

Your mission:

  • You can create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success
  • You should be creative, friendly, and solution-oriented with customers and colleagues
  • You'll look for ways to constantly improve processes
  • You'll contribute to making the best working environment for yourself and your coworkers by being the best self

The ideal candidate will have...

  • A Singaporean citizenship or permanent residency
  • Excellent verbal & written Traditional Chinese (Cantonese) and English skills
  • Ability to multi-task and take responsibility in challenging situations
  • Strong attention to detail and ability to master customer interaction
  • Flexibility when it comes to working hours, as our shifts can be day or night
  • A high school diploma or GCE equivalent

What’s in it for you:

One of the biggest benefits of working at TransferWise is being a part of the amazing team of exceptionally talented people. At TransferWise we believe in giving a strong voice to all employees and encourage people to be themselves in everything they do. In addition...

If this sounds like the beginning of a great new challenge for you, please apply by submitting your CV along with a cover letter.

 

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.