We’re making a positive, irreversible change in the world of finance. Together.

Product Analyst - Conversion – London

Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.

Today, customers have paid over £1 billion into their borderless accounts and are saving themselves £60 million every month in bank fees. Yet we’re moving less than 1% of the world’s money. There’s still heaps to do and we can’t do it alone.

We’re looking for the first Product Analyst to join our rapidly growing London or Tallinn office.

So, what's the job?

You have the opportunity to work on an extremely high-impact team that works on the very beginning of a customer’s experience with TransferWise. Our challenge is to understand exactly what people are looking for and help them get to where they need to as quickly as possible. Sitting so high up the funnel means that we can experiment frequently and quickly while learning at speed.

As a product analyst in the conversion team, you’d build the reports, funnels, and tracking that the rest of the company depends on to make better product decisions. Through your work, you will develop a deep understanding of our customers and what they really want to accomplish when they visit our website or download our app.

Responsibilities

  • Own, define, and improve tracking across all platforms
  • Designing and building our internal conversion dashboards - you’ll enable anyone in the company to easily monitor the user behaviours and conversion rates of our products across the world
  • Define what end-to-end cross-product conversion metrics should look like at TransferWise
  • Work with Product, Content, and Design to understand the user journey
  • Be a leader in the company in A/B testing practices and help your team define the right experiments to run
  • Lead projects around cross-company education of conversion metrics and experiment results

Impact

You will help teams across TransferWise to better understand our customers and their intent from early on in their journey. This will make incredible impact on product decisions and in turn, a huge impact on a customer’s experience when using TransferWise for the first time.

A bit about you

  • Experience with product analysis (examples of analysing customer data to inform successful product changes - using SQL, Excel, Python etc to do this)
  • Excellent communication skills - you can summarise the complex, and present data visually in a way that makes people say “got it!”
  • You go beyond the numbers and understand how the customer is using our product, combining data analysis with customer empathy
  • You live up to the TransferWise values and have a deep knowledge of our product
  • You’re a self-starter who’s comfortable working autonomously and with teams located across our offices. You pick where your focus should be based on your knowledge of the product

Our People

At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.

If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.

#LI-RJ1

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.