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KYC Team Lead – Tallinn

Our growing Enhanced Due Diligence team in Tallinn is looking for a new KYC Team Lead. The role is a unique opportunity to join one of the fastest growing companies in Europe and help millions more potential customers save money by using TransferWise. 

Your mission: 

As KYC Team Lead you'll provide visibility, guarantee collaboration and opportunities to improve KYC operations state and scalability, make sure we are compliant in our processes and product, as well as forecast required resources, having in mind the service levels growth and globalisation of TransferWise.

You'll be a people's lead with a mindset that allows your team to build processes that put our customers first while being aware of the risks surrounding the industry, specific products and requirements set to us by regulations and partners.

What you'll get to do:

  • Hire, lead, develop and manage a KYC team, including amongst others administrative tasks such as scheduling, interviewing, hiring, organising team activities etc;
  • Measure team KPIs, plan capacity and maintain focus on the customer experience;
  • Develop effective operational processes, task allocation, training and performance management to deliver a great customer experience with a tightly managed cost base;
  • Be accountable for quality assurance of verification performed, taking decisions within our policy framework and working with compliance to evolve both our policies and processes;
  • Understand and manage training the team on our regulatory obligations, how our policies fulfil them and our risk-based approach to deterring and preventing money laundering and financial crime;
  • Be able to represent the policies, processes and auditable verification work to regulators and auditors;
  • Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;
  • Work with product teams, customer support and across compliance to manage operational impact of changes and identify opportunities to improve the customer experience, increase automation or improve operational efficiencies.

A bit about you:

  • You'll have very good verbal & written English, any other languages are a plus;
  • You'll have ability to multi-task and take responsibility in challenging situations;
  • You'll have a good understanding of the regulatory framework surrounding customer verification, preferably from a market that TransferWise currently operates in;
  • You'll operate and lead according to the company values;
  • You'll have excellent communication and presentations skills to support internal and external projects and audits;
  • You'll have a good understanding and ability to analyse and move team’s metrics;
  • You'll be able to manage support of different areas specialists;
  • You'll have a proven track record of taking individual ownership and responsibilities as well as being a great team-player;
  • You'll be familiar with reading legal and regulatory documents;
  • You'll have previous work experience in the financial sector or similar (that has given you an understanding of the relevant regulatory landscape) or you'll have minimum 1 year of previous work experience as a team lead

Some of your benefits:

  • Stock options in the package;
  • In-house gym plus sports allowance;
  • Weekly team lunch and free breakfast;
  • Paid sabbatical after 4 years;
  • Paid sick leave;
  • Pet-friendly office;
  • See the full list of our benefits here.

NB! Please only apply, if you're legally authorised to work in the EU countries / have a working permit in Estonia.

If this sounds like the beginning of a great new challenge for you, please apply by submitting your CV and cover letter in English. 

In your cover letter, please let us know the following:

1. Why do you consider yourself to be a good fit for the position?
2. What do you think are the biggest challenges when it comes to building a KYC operational team and tripling the size of the team within a year? How can you help facing and solving them?


A bit about TransferWise:

Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.

We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.

Our People:

At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.

If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.

How we work:

At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time.

You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.


Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.