We’re making a positive, irreversible change in the world of finance. Together.

IT Helpdesk Specialist – London

IT Helpdesk Specialist 

Who we are

TransferWise was founded in 2011 with a clear mission: Money without borders - so people and businesses can send and receive any currency effortlessly, whenever, wherever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

What it’s really like to work here

At TransferWise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.

Each team picks the problems they want to solve. So there’s no micro-management. No hiding behind fancy job titles. And no one telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from talented, super-smart colleagues from all over TransferWise.

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

A bit about the role

We are looking for a Helpdesk Specialist to join our IT Support Team. Our mission is to support everyone in TransferWise through ensuring we’re offering the best equipment, keep it safe and running in peak condition.

A bit about the job

  • Provide technical support for TransferWisers seeking assistance;
  • Identify and suggest potential areas for improvement;
  • Be an encyclopedia on TW’s IT products and services;
  • Install, modify and repair computer hardware and software;
  • Help acquaint new users with tools & tech in TransferWise;

A bit about you

  • You enjoy helping people and solving problems by nature;
  • Great sense of humour and able to work under pressure;
  • Passionate about computing and user experience;
  • Comfortable working both independently and as part of the team as the situation requires;
  • Researching solutions and the latest technology is second nature to you.

Benefits

Did someone say benefits?

Apart from the all-expenses-paid company trips, stock options in one of Europe’s most hotly tipped startups, a laptop and team lunches, you won’t get much in the way of extras. However, we will give you 25 days holiday a year (plus public holidays), a fun, friendly atmosphere, plenty of opportunities to grow and the chance to be part of our little revolution. Oh, and coffee, there’s plenty of coffee.

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form, or drop us an email at adjustments@transferwise.com. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.