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Customer Support Associate – Tampa

Customer Support Associate (English Speaking)

We’re looking for Customer Support Associates to join our growing team in Tampa, Florida. The role is a unique opportunity to join a team of people who are passionate about customer support, who love to talk to customers, and who want to work in a disruptive, fast-growing, and fun environment. Our Customer Support Associates are here to help millions more potential customers save money by using TransferWise.

You’ll receive a competitive package including a salary of $14.00/hour, generous stock options, and healthcare insurance, amongst other benefits.

Your mission:

  • Provide world-class customer support via chat, email, phone, and social media channels
  • Understand that making a customer happy is crucially important to a business's success
  • Be creative, friendly, and solution-oriented with customers and colleagues
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers

This role will give you the opportunity to:

  • Make an impact - you’ll be the first point of contact for our customers, but you’ll also have the freedom and support to improve processes and take on additional projects as you grow into the role
  • Be yourself - we don’t believe in scripts, dress codes, or drama, only good karma. We’re looking for team members who have friendly personalities that are fun to work with
  • Work globally - our customers are all over the world and our team members are just as diverse. You could potentially travel to work in other locations as well. With offices from Tampa to Tokyo, and several places in between, you’ll interact with a global staff of 70+ nationalities operating in 11 offices (and counting)
  • Inspire teams - with your ideas, knowledge, self-starting attitude, and customer insight, you’ll directly drive innovation and help us make money borderless

A bit about you:

  • Previous customer support experience, preferably in banking, internet, or telecom industries, or in an international customer care centre
  • Excellent verbal & written English skills
  • Flexible in working hours since we work day and night for our customers
  • A high school diploma or GED equivalent
  • Great typing skills (at least 35 words per minute required, you will be tested)
  • We're ideally looking for someone who has worked in customer support before, but we're willing to work with the right person, whatever their experience, if they have a passion for helping customers
  • Must already be legally authorized to work in the US. We cannot support visas for this role. This is a physical position in Tampa, Florida

Note - A cover letter is required and applications without one will not be considered.

 

A bit more about you:

  • Ability to multi-task and take responsibility in challenging situations
  • Strong attention to detail
  • Honest, able to own up to your mistakes, and you never break promises

Some extra skills that would be awesome:

  • Proficient in Spanish
  • Any other extra language is an advantage
  • Experience working for a startup

Some of your benefits:

  • $14.00/hour salary
  • Stock options
  • Medical, dental, & vision insurance, Flexible and Health Spending Account options
  • Life insurance, AD&D insurance, short & long-term disability, and an EAP program
  • Very generous Paid Time Off, paid holidays, sick days, a volunteer day, and other leave policies
  • 401k
  • All-expenses-paid annual company holiday in Europe

A bit about TransferWise:

Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.

We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.


Our People:

At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.

If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.


How we work:

At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time.

You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.

 

 

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form, or drop us an email at adjustments@transferwise.com. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.