We’re making a positive, irreversible change in the world of finance. Together.

Cards Operations Specialist – Tallinn

Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.

We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone. 

 

We are looking for an enthusiastic Cards Operations Specialist to join our growing team in Tallinn. The role is a unique opportunity to support our operations department and help millions more potential customers save money by using TransferWise.

A bit about the job:

TransferWise brings fairness into the world of money. Your mission will be to allow people spend as locals across the globe using their borderless account and TransferWise card. We already have borderless accounts up and running, now we need help in Cards Operations team to get the TransferWise card off the ground.

What you’ll get to do:

  • Be part of building TransferWise card and borderless account, as well as mapping and driving the product improvements, in cooperation with internal and external partners; 
  • Together with your team build ownership of operational processes and solutions, for example monitoring daily operations, or setting up financial operations and managing stock;
  • Help translate customer needs into plans and support it with analysis; 
  • Act as the first level problem solver; 
  • Help reach KPIs and SLAs for the team that impact customer experience; 
  • Contribute in short- and long-term planning;
  • Focus on efficiency - take control of partner fees and operational costs.

What we’re looking for:

  • Excellent written and verbal English;
  • Proven track record of taking individual ownership and responsibilities;
  • Experience in maintaining relationships with product owners and developers;
  • Experience in partner relationship management;
  • Strong communication skills;
  • At least a Bachelor’s degree (or equivalent);
  • Ability to multitask, be proactive and make decisions in critical situations;
  • Flexibility in working hours;
  • Basic data analysis experience;
  • You must be legally authorised to work in Estonia.

Compensation and some of our benefits: 

  • Stock options included in the package; 
  • In-house gym plus sports & wellness compensation;
  • Weekly team lunch and free breakfast;
  • Paid sabbatical after 4 years;
  • Paid sick leave;
  • Pet-friendly office.

Please only apply if you're legally authorised to work in Estonia and if you are a EU citizen.

If you're interested in the position, please apply by submitting your CV along with a cover letter.

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form, or drop us an email at adjustments@transferwise.com. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.