We’re making a positive, irreversible change in the world of finance. Together.

Product Analyst - Balances – London

Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.

Today, customers have paid over £1 billion into their borderless accounts and are saving themselves £60 million every month in bank fees. Yet we’re moving less than 1% of the world’s money. There’s still heaps to do and we can’t do it alone.

So, what's the job?

You will be working with our Borderless account team to provide the best possible experience for TransferWise customers using our new product, driving changes that impact our KPIs, reduce costs and improve convenience. Our Borderless account got launched in 2017 and since then we’ve got a lot of traction. As we expand globally and improve our product, your impact will be global and you’ll be required to work with people across offices.

From analysing conversion funnels to building segmentation models using machine learning algorithms, you’ll have a diversity of projects to work with an ever-growing amount of data from our over 200K account holders around the world. Your work will be instrumental in improving our product, making an impact on our customers' lives, and moving us closer to our mission.

  • Your learnings from data analytics will quantify opportunities that will guide the team to prioritise what to build next, building a strong product roadmap to maximise customer impact
  • Monitor the impact of features we have recently launched and how they have moved our team KPIs
  • You’ll work side-by-side with product, engineering and finance to create a strong understanding of our cost structure ensuring that your analysis and insights translate into action and a better experience or pricing for our customers
  • Develop a strong understanding of the banking industry and find opportunities that lead to improvements in different markets
  • You’ll need to build relationships with teams across the company, from finance and engineering to our customer support and operations.
  • Be the go-to person for Borderless account data and regularly present an update to the team on our costs and your new insights

A bit about you:

  • You go beyond the numbers and understand how the customer is using our product, combining data analysis with customer empathy
  • Analysts at TransferWise pick the best tools for the job. Besides solid SQL and Excel, you are familiar with either Python or R, and you are keen to learn the tools needed for a given task.
  • You have a strong knowledge of statistics and are rigorous in your analysis
  • Excellent communication skills - you can summarise the complex, and present data visually in a way that makes people say “got it!”
  • You’re a self-starter who’s comfortable working autonomously and with teams located across our offices. You pick where your focus should be based on your knowledge of the product
  • You are willing to travel and work with colleagues in our other offices around the world
  • Experience with Data science projects or Machine learning is a plus

Our People

At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.

If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.

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Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form, or drop us an email at adjustments@transferwise.com. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.