We’re making a positive, irreversible change in the world of finance. Together.

Operations Specialist - North America – Tampa, FL

Operations Specialist - North America

Our fast-growing North America Operations team is looking for new ninjas who are passionate about international transfers and currencies, love to help customers and colleagues, and who want to work in a disruptive, fast-growing and fun environment.

Will you love your mission?

  • Yes, if you would like to know more about how money moves around the world;
  • Yes, if you love complicated situations and investigating problematic transactions to solve them;
  • Yes, if you are into figuring out the technical side of payments processing and are eager to work together with engineers;
  • Yes, if you are excited about the prospect of working with an incredibly international customer base and team;
  • No, if you prefer routine and changes get you stressed out.

This role will give you the opportunity to:

  • Ensure timely and compliant payments processing – keeping an eye on the payments engine and taking care of payments which need manual intervention;
  • Act as a point of contact between TransferWise and our North American partners;
  • Assist with accounts reconciliation;
  • Work with the customer support team to make our customers happy;
  • Work with the product, development, and customer support teams to make sure our customers are happy;
  • Solve complicated situations and investigating problematic transactions;
  • Figure out the technical side of payments processing and participate in development.

A bit about you:

  • Excellent written and verbal English skills;
  • 1 - 3 years of experience in responsible specialist role;
  • At least an Associate’s degree;
  • Flexibility in working hours;
  • Punctual, independent, proactive and willing to get things done;
  • Ability to multi-task and make decisions in critical situations;
  • You like to take initiative and people tend to follow your lead;
  • Strong administrative skills and attention to detail;
  • Excellent written and verbal communication skills.

Some extra skills that would be awesome:

  • Bachelor’s degree;
  • Finance or banking background.

Some of your benefits:

  • Competitive salary
  • Annual all-expenses-paid company trip to Europe
  • Medical, dental, and vision insurance, and EAP program
  • 401k
  • Stock options
  • Generous PTO and sick time, paid holidays, volunteer day off, parental leave, and sabbatical
  • Life insurance, short & long term disability

P.S. To apply, a cover letter explaining your motivation is required, along with your resume.

Please only apply if you're already legally authorized to work in the US. We cannot sponsor visas for this role.

 

A bit about TransferWise:

Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.

We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.

Our People:

At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.

If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.

How we work:

At TransferWise our strategy emerges from the collective brainpower of all our people, who are organized in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time.

You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.

 

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form, or drop us an email at adjustments@transferwise.com. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.