Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.
Today, customers have paid over £1 billion into their borderless accounts and are saving themselves £60 million every month in bank fees. Yet we’re moving less than 1% of the world’s money. There’s still heaps to do and we can’t do it alone.
We’re looking for the first Product Analyst to join our rapidly growing London or Tallinn office.
So, what's the job?
Our biggest lever for reducing customer contacts while simultaneously making our product more convenient is by driving traffic to our help center and improving the content therein. The Help Experience Team is responsible for directing lost users to the right answers and feeding that information back to product teams to prevent it from happening in the future.
In this role you’ll be looking at how to reduce costs and drive conversion. As all contacts come through the help center you’ll be responsible for decreasing the number of contacts per help session. This is a key lever in reducing our total servicing costs which allows us to reduce price for our customers.
The other key place of impact is driving prospective conversion. FAQ content ranks highly in google search results but we don’t have a strategy around customer acquisition and how to improve our prospective customer content.
A bit about you
At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.
If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.
To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.
At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.
Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.