We’re making a positive, irreversible change in the world of finance. Together.

Fraud Team Lead – Tallinn

Who we are

TransferWise was founded in 2011 with a clear mission: Money without borders - so people and businesses can send and receive any currency effortlessly, whenever, wherever.

Sure, the heart of what we do is international money transfer. And we’re committed to making it instant, convenient and fair for millions of people, all over the world. But we’re growing our other products and our teams at an exciting pace. And we’re looking for the very best to jump on board.

What it’s really like to work here

At TransferWise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.

Each team picks the problems they want to solve. So there’s no micro-management. No hiding behind fancy job titles. And no one telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from talented, super-smart colleagues from all over TransferWise.

We’re going to be upfront — the way we work doesn’t suit everyone. If you prefer routine and changes get you stressed out, this may not be for you. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

The Fraud TL will ensure that fraud operations is maintained by:

  • Liaising with the relevant departments to ensure that fraud team’s objectives are being met and fraud risk areas are taken into account with different projects and products
  • Ensuring a high level of (fraud) product knowledge within fraud team by performing regular quality assurance and/or consecutive training to team members
  • Communicating with 3rd parties externally to ensure a working partnership between fraud teams across different service providers and partners
  • Ensure that fraud team’s reporting responsibilities and contractual agreements are met
  • Handling and monitoring operational processes, ensuring effective workload and implement new processes to address problematic areas
  • Developing and maintain fraud prevention and ops effectiveness measurement metrics
  • Maintaining and hiring the ops team members

Also, communicating the value and quality to the business and identifying:

  • Any bugs in the product that result in issues for the customer and reduce the speed effectiveness of ops
  • Any improvements that could be made to the product itself – its features or functionality – to bring it more in line with quality and value
  • Participate directly in the fraud product design process, to identify gaps between ops expectations and product functionality as early as possible

Key Skills, Experience and Knowledge

  • Excellent knowledge of compliance structure and processes
  • Strong analytical skills
  • Attention to detail
  • Focused on the outcome for the customers, the team and the company
  • Strong aptitude to learning new skills
  • Great people management skills, knowledge and at least 3 years of experience leading people
  • A passion for risk management and a willingness to stand up for the customer within the organization
  • Right to work in Estonia

PS! If you're interested in the position, please apply by submitting your CV along with a motivational letter. In the motivational letter, please describe why do you want to work in this specific position and what you can contribute to the team.

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form, or drop us an email at adjustments@transferwise.com. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.