We’re making a positive, irreversible change in the world of finance. Together.

Operations Specialist (Japanese-speaking) – Singapore

Who we are:

Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.

We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.

A bit about the job:

Our fast-growing operations team is looking for a new Operations Specialist, who's passionate about international transfers and currencies, loves to help customers and wants to work in a disruptive, fast-growing and fun environment.

What you'll get to do:

  • Together with your team build strong relationships and ownership of operational work with internal and external partners by maintaining and improving collaboration;
  • Keeping an eye on the payments engine and solve payments’ related problems;
  • Focus on efficiency and ensure timely and compliant payments processing;
  • Act as the first level problem solver and as a point of contact between TransferWise and our partners;
  • Help translate customer needs into plans and support it with analysis;
  • Work with the customer support and product development teams to make our customers happy;
  • Drive product and working processes improvements;
  • Be creative, friendly and solution-oriented with customers and colleagues;
  • Get to know more about how money moves around the world.

A bit about you. You should have:

  • Excellent verbal and written Japanese and English language skills to communicate with our partners and customers in Japan;
  • 1 - 3 years of experience in responsible specialist role;
  • At least a Junior College education (Post-secondary education);
  • Flexibility in working hours;
  • Punctual, independent, proactive and willing to get things done;
  • Ability to multi-task and make decisions in critical situations;
  • Excellent written and verbal communication skills;
  • Bachelor’s degree and finance / banking background is nice to have.

What’s in it for you:

One of the biggest benefits of working at TransferWise is being a part of the amazing team of exceptionally talented people. At TransferWise we believe in giving a strong voice to all employees and encourage people to be themselves in everything they do. In addition...

  • Competitive package including a monthly salary within the range of SGD 3,400 to 3,600
  • All-expenses-paid company get together in Europe
  • Paid holidays
  • Stock options
  • Private Healthcare plus dental
  • Fun and friendly atmosphere
  • Opportunities to grow and challenge yourself

If this sounds like the beginning of a great new challenge for you, please apply by submitting your CV along with a cover letter.

Please only apply, if you're legally authorised to work in Singapore.

In order to apply, please send us your CV and cover letter explaining your motivation to join us.

Please be aware that applications without a cover letter won't be considered.

Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form, or drop us an email at adjustments@transferwise.com. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.