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Implementation Manager - Bank Integrations – London

We’re looking for an Implementation Manager – Bank Integration to join our growing Business team in London. The role is a unique opportunity to realise the opportunity for banks to partner with TransferWise to offer the experience within their own apps, like N26, Monzo and LHV – to reach millions more people, increase convenience and transform the bank experience.

Your mission:

  • Your mission is to help other banks to implement a similar solution in their apps and to ensure that both the new banks and TransferWise end up with a solution that represents the TransferWise values and helps banks into the new era of collaborating with fintech companies.
  • You will be responsible for the day to day managing of the implementation project.
  • You will support banks in the delivery of their integration projects. Assume that you’ll be travelling a lot and working half of the time at the bank’s offices.
  • Confidently working across internal bank teams - managing commercial owners, senior sponsors as well as working directly with other internal bank teams to get signoff across for example legal, compliance, product, technology, customer service
  • Manage the implementation of the end-to-end service including the support model, technical integration, funds flow, reporting, AML and exception handling.
  • This is not a standard project management role. You will work with a dedicated team of engineers, we don’t use any standard Project management frameworks, so you need to manage your work and the work of your team members.

This role will give you the opportunity to:  

  • Solve ‘traditional‘ problems banks face around costs, service and delivery times, as we help them offer next-generation services to their consumer, SMB and business clients.
  • Be flexible in how and where you work, we understand everyone needs a little something different so we’ll do our best to make it happen
  • Travel to work with our partner banks and teams in other location when needed

A bit about you:

  • You have experience with managing implementations of API’s or any other interfaces with banks. You understand the way a typical bank defines and executes an IT project.
  • You understand how internal stakeholders influence bank decisions. You have the guts to question the decisions the bank make, instead of taking them as a given. You can cope with the (sometimes long) decision processes at a traditional bank. Remember this is something totally new for most banks, it’s not always easy for them to essentially give away the revenue they have on their traditional products by encouraging their customers to switch to us.
  • You’re able to reach agreements that work for us and the bank. You’re creative in finding solutions when negotiations reach a dead end.
  • You’re able to find your way within our organization. As you can read above, no one tells you what to do. That applies to your colleagues as well. So in order to get stuff done, you need to be able to convince others to help you out.
  • You’re able to create and manage project plannings. Specific project management tooling experience is not relevant, you are responsible for the ‘how’ bit.
  • You are customer-focused. At TransferWise, customers always come first. You need to be enthusiastic about our customers. We are a company doing great things, but we couldn’t do it without our customers being ready to start a revolution.

Some extra skills that would be awesome:

  • You understand how correspondent banking works. You know what a MT103 is and what its cover stands for. You’ll have a list of things that implementing TransferWise in a bank is likely to break.
  • You have worked as a software engineer in the past or are trained in computer science or hold an equivalent technical degree. You have built an app or worked on an API. May be for work, may be as a side project.
  • You understand how to get from a one off implementation process to a standardised process. You can convey any learnings you have from your specific implementation experience and extrapolate them to design a generic implementation process.

A bit about TransferWise:

Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.

We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.

Our People:

At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.

If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.

How we work:

At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time.

You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.

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Some important stuff we would like you to know

To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include Criminal and Credit checks. Please discuss with the Recruiter if you have any concerns regarding this process.

At TransferWise we believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form, or drop us an email at adjustments@transferwise.com. You might need a reasonable adjustment if you’ve got a disability. Or maybe you live overseas, and you’d prefer to meet us over Skype.

Please don’t send anything to the adjustments address if you’re a recruiter, or if you’re making a speculative application. We do work with recruiters from time to time – but only through LinkedIn. And we only accept job applications when a position is actually open. So you’re better off just checking the recruitment pages regularly.