We know that it’s not always easy to get certain forms of ID. So we try our best to flexible.
In this article, we’ll let you know what kinds of ID we accept around the world, as well as what to do if you have refugee status.
You can verify your identity with a good quality copy of your ID. We accept:
Tip: We can’t accept bank cards as ID.
For some currencies, there are different rules.
Sending from NZD
If you live in New Zealand and send from NZD we need to verify your identity and address. We don't accept driver's licence (including foreign and NZ driver's licence) or Kiwi Access Card as identity documents.
Sending from JPY
Your ID must be issued by Japan and we'll also ask for your My Number document.
Sending from BRL
Your ID must be issued by the Brazilian government. You can also verify your identity with a national identity (RG) card.
We know that it’s hard for people with refugee status to open a bank account. But if you originate from, or have settled in any of the countries below, we can verify you with the following documents:
Tip: We can’t accept green cards or work permits if your address is in Nevada, Hawaii, the Mariana Islands, or the Virgin Islands.
A country in the EU or EEA
Tip: If you’re a stateless person, the NY Convention of 28th September 1954 gives you the legal right to an alien’s passport. And under the Geneva Convention of 28th July, 1951, you have the right to a travel document.
If you don’t have any of the documents above, we won’t be able to verify you. That means we might need to limit the services we offer you as well.
We can sometimes make exceptions, depending on the country you’re in. For more details, please get in touch with our team.