There are a few reasons why your recipient might not have received the money yet. Here’s what to do if that’s the case.
Boleto isn’t the fastest payment method, so you might need to wait a little longer before your recipient gets the money. This doesn’t mean there’s anything wrong with your transfer. It can take:
You can always track your transfer on our website or app.
If the transfer is marked as complete, that means we’ve sent the money to your recipient’s bank. If it hasn’t arrived in their account yet, download the transfer receipt and send this to your recipient. They can give it to their bank to try to speed up the process.
If it’s taking any longer than the timeframe above, it could be because you made a mistake with your transfer. This could be because:
Always keep an eye on your emails — including the spam folder — when you set up a transfer. We’ll get in touch if we need something from you to finish sending your money.