Conditions Relating to your Guaranteed Rates

1.1 Guaranteed rates. As set out in your Customer Agreement we offer automatic guaranteed rates on certain payment orders based on the table and subject to the conditions set out below, which may be changed from time to time. Capitalised terms have the definitions set out in your Customer Agreement.

US Business Day means a day other than a Saturday, Sunday, federal or New York state holiday on which our offices are open for business.

Table 1:

Guaranteed Rate Conversion Guaranteed Period
From To
GBP Guaranteed Rate GBP all currencies we support other than COP, KRW, NPR, RUB, or PHP, JPY TRY 24 hours from the time you send us your payment order or such other period as we may notify you from time to time.
EUR Guaranteed Rate Euro AUD, CHF, GBP, HRK, JPY or USD 48 hours from the time you send us your payment order or such other period as we may notify you from time to time.
USD Guaranteed Rate USD All currencies we support

- From the time you send us your payment order until 19:00 EST (Eastern Standard Time) on the next US Business Day or such other period as we may notify you from time to time – if you send your money to us using ACH bank debit.

- From the time you send us your payment order until 16:00 EST on the next US Business Day or such other period as we may notify you from time to time – if you send your money to us using wire transfer.

AUD Guaranteed Rate AUD CAD, CHF, CZK, DKK, EUR, GBP, HRK, HUF, INR, JPY, NOK, NZD, PLN, SEK, SGD, or USD. 48 hours from the time you send us your payment order or such other period as we may notify you from time to time.
BGN Guaranteed Rate BGN AUD, CHF, EUR, GBP, HRK, JPY, or USD 48 hours from the time you send us your payment order or such other period as we may notify you from time to time.
BRL Guaranteed Rate BRL USD or EUR The time period specified on the boleto.
CAD Guaranteed Rate CAD AUD, CHF, CZK, DKK, EUR, GBP, HRK, HUF, JPY, NOK, NZD, PLN, SEK, SGD, or USD. 48 hours from the time you send us your payment order or such other period as we may notify you from time to time.
CHF Guaranteed Rate CHF AUD, CAD, CZK, DKK, EUR, GBP, HUF, JPY, NOK, NZD, PLN, SEK, SGD, or USD. 24 hours from the time you send us your payment order or such other period as we may notify you from time to time.
CZK Guaranteed Rate CZK AUD, CAD, CHF, DKK, EUR, GBP, HUF, JPY, NOK, NZD, PLN, SEK, SGD, or USD. 24 hours from the time you send us your payment order or such other period as we may notify you from time to time.
DKK Guaranteed Rate DKK AUD, CAD, CHF, CZK, EUR, GBP, HRK, HUF, JPY, NOK, NZD, PLN, SEK, SGD, or USD. 24 hours from the time you send us your payment order or such other period as we may notify you from time to time.
HKD Guaranteed Rate HKD AUD, CHF, EUR, GBP, HRK, JPY or USD. 24 hours from the time you send us your payment order or such other period as we may notify you from time to time.
HRK Guaranteed Rate HRK AUD, CHF, EUR, GBP, JPY or USD. 48 hours from the time you send us your payment order or such other period as we may notify you from time to time.
HUF Guaranteed Rate HUF AUD, CAD, CHF, CZK, DKK, EUR, GBP, HRK, HUF, JPY, NOK, NZD, PLN, SEK, SGD, or USD. 24 hours from the time you send us your payment order or such other period as we may notify you from time to time.
NOK Guaranteed Rate NOK AUD, CAD, CHF, CZK, DKK, EUR, GBP, HRK, JPY, NZD, PLN, SEK, SGD, or USD. 24 hours from the time you send us your payment order or such other period as we may notify you from time to time.
NZD Guaranteed Rate NZD AUD, CAD, CHF, CZK, DKK, EUR, GBP, HRK, HUF, JPY, NOK, PLN, SEK, SGD, or USD. 48 hours from the time you send us your payment order or such other period as we may notify you from time to time.
PLN Guaranteed Rate PLN AUD, CAD, CHF, CZK, DKK, EUR, GBP, HRK, HUF, JPY, NOK, NZD, SEK, SGD, or USD. 24 hours from the time you send us your payment order or such other period as we may notify you from time to time.
RON Guaranteed Rate RON AUD, CHF, EUR, GBP, HRK, JPY or USD. 48 hours from the time you send us your payment order or such other period as we may notify you from time to time.
SEK Guaranteed Rate SEK AUD, CAD, CHF, CZK, DKK, EUR, GBP, HRK, HUF, JPY, NOK, NZD, PLN, SGD, or USD. 24 hours from the time you send us your payment order or such other period as we may notify you from time to time.
SGD Guaranteed Rate SGD AUD, CHF, EUR, GBP, HRK, JPY, or USD. 48 hours from the time you send us your payment order or such other period as we may notify you from time to time.

1.2 Additional conditions for guaranteed rates

(a) We will let you know the guaranteed rate at the time when you set up your payment order. As long as we hold or receive sufficient money from you in your TransferWise Account during the relevant Guaranteed Period (set out in Table 1), we will convert your money using that guaranteed rate.

(b) If we do not receive sufficient money from you during the Guaranteed Period, we will not be able to convert your money using the guaranteed rate. The rate used for your payment order will be the rate at the time of conversion.

(c) If the relevant mid-market rate (as provided by our reference exchange rate provider) changes by 5% or more during the Guaranteed Period, we can, at our option, suspend your payment for a reasonable period of time or cancel the payment order and refund the money to you.

(d) Please note that we are not a currency trading platform, accordingly, you should not use our Services for this purpose (including sending us multiple guaranteed rate payment orders without the intention of completing all the payment orders). If we detect that you are using our Services for this purpose, we may, at our option, set a limit on the number of guaranteed payment orders you may send to us or suspend or terminate your TransferWise Account.

1.3 Non-guaranteed rates

(a) If we do not offer a guaranteed rate for your payment order, we will use the mid-market exchange rate at the time we convert your money. We will let you know of the exchange rate used once we have converted your money.

(b) A rate limit is the maximum percentage of negative change to the exchange rate which you authorise us to convert your money.

(c) For non-guaranteed rate payment orders, we will automatically apply a 3% rate limit (other than if your Source Currency is Brazilian Real, in which case we do not apply any rate limit). If the exchange rate reaches or exceeds this rate limit, we will not convert your money until the rate has moved back within the rate limit. Of course, this will delay the completion of your payment order. If your payment order is delayed by 5 business days or more for this reason, your payment order will be cancelled and your money will be refunded to you.

(d) You may change the rate limit on your payment order, for more information on how to do this, please refer to our FAQ.