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Basic Information
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What fees do you charge?
Video Guide: Make a transfer
How long does it take?
Supported Countries
5 Things to Know Before Transferring
And 8 more ...
Security
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Security and Regulatory Information
Legitimate Communication - Watching out for Phishing
How safe is TransferWise?
What about my privacy?
What is the FCA?
And 2 more ...
Business
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How do I use TransferWise for business payments?
Restricted Business Routes
Business Payment Tips
Switching between Personal and Business Profiles
Batch Payments
And 2 more ...
Borderless Account
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What is a borderless account?
How does the borderless account work?
How much does it cost to use my borderless account?
Why can't I get a borderless account?
How is TransferWise 8x cheaper than a bank?
And 39 more ...
Creating a Transfer
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Paying for your transfer
Transfers to an email address & TransferWise users
Can I make repeat transfers?
Amount Lock Transfers (Specific Amount Transfers)
Things you should know when making a large transfer
And 5 more ...
Profile, Email and Password
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Edit Profile Details
Changing Password
Changing Email Address
Adding/Deleting Recipient Details
Nominating a primary account
And 6 more ...
Active Transfers
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Troubleshooting: Estimated delivery time
How to cancel a transfer?
What is a proof of payment?
Bank Transfer: Forgot the reference?
Incorrect recipient name
And 3 more ...
Paying by Card
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Paying by Card
Why is there an extra charge for some card payments?
Unsuccessful Card Payments
When will I receive my cancelled debit card refund?
How can I use a different card?
And 1 more ...
Paying by Bank Transfer
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Paying by Bank Transfer
Joint Bank Accounts
Bank Transfer Troubleshooting
Unique Membership Number
SOFORT
And 4 more ...
Paying by other methods
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Paying via Apple Pay
Paying by Android Pay
Rate
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Real Exchange Rate
Guaranteed Rate
How am I protected against rate changes?
How to set a Rate Limit
What does a 'Rate Limit' do?
And 21 more ...
Verification
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When do you confirm my identity?
Verify your identity
Verify your address
Verify your business
Verify your US business
And 10 more ...
Referrals and Bonuses
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How does your invite program work?
How does a free transfer work?
What is fee credit?
TransferWise Referral Terms
Good To Know
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What is TransferWise?
TransferWise Bank Details
No Hidden Fees
Can TransferWise convert from/to cash or cheque?
I have a different question. Who do I contact?
And 3 more ...
Technical and Browser
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What features do the TransferWise apps have?
Browser issues and solutions
Which internet browser works best with TransferWise?
How to take a screenshot
How to clear your cache
And 3 more ...
British Pound Transfers
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GBP Transfers
GBP Account Details
Making a bank transfer in GBP
Our three types of transfers from GBP
Euro Transfers
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EUR Transfers
What are SEPA Transfers?
SEPA Countries and IBANs
TransferWise and LHV
TransferWise and N26
And 1 more ...
U.S. Dollar Transfers
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USD Transfers
Transfers from USD: ACH Bank Debit
Transfers from USD: Domestic Wire
What is the routing number for payments to the US?
Transfers from USD: SWIFT
And 10 more ...
Indian Rupee Transfers
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INR Transfers
IFSC Code for Payments to India
What’s a Foreign Inward Remittance Certificate (FIRC) and how can I request one?
What's a UTR number, and where can I find it?
How quickly can I send money to India?
Canadian Dollar Transfers
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CAD Transfers
Canadian Dollars Direct Debit
Verification for CAD transfers
CAD Institution Numbers
How do I find my Institution and/or Transit number?
And 1 more ...
Other European Transfers
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CHF Transfers
DKK Transfers
NOK Transfers
SEK Transfers
PLN Transfers
And 10 more ...
Australia and Asia Pacific Transfers
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AUD Transfers
AUD Pricing
Australian Bank Code (BSB Number)
NZD Transfers
HKD Transfers
And 16 more ...
Latin American Transfers
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BRL Transfers
MXN Transfers
COP Transfers
CLP Transfers
Transfers from BRL
And 4 more ...
Rest of the World Transfers
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ZAR Transfers
SWIFT transfers from TransferWise
AED Transfers
ILS Transfers
KES Transfers
And 3 more ...
TransferWise debit Mastercard®
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TransferWise debit Mastercard® pricing for beta users
What are the limits for my card?
How do I get a replacement card?