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Guide to batch payments
Batch payments let you create and send multiple payments in one go. You need to upload one of our 3 batch templates and make a single pay-in to Wise to cover all payments in the batch. Batch is the...
How do I make a batch payment?
.XLSX and upload the file on the batch payments page Review the transfers in your batch Pay for your batch Track your transfers in real time on your account Get in touch with our Sales team if you're...
What format should I save my template in?
Once you’ve opened the template file in a spreadsheet editor and filled in your transfer details, you can save your file as a CSV (it should have .csv at the end) or as an Excel file (.xlsx) and uploa...
How do I send exact amounts with batch payments?
payments within the batch, make sure you send us the money before it expires. If we don’t get your funds on time, your payments will be sent out automatically at the live exchange rate. We'll deduct the...
How do I fill in my batch template?
batch file You can make batch payments to different currencies, but can only pay in one Once you’ve filled in your template, just save it as a .CSV or .XLSX and upload to your account...
Why do I get an error when I upload my batch file?
You may receive an error message after you uploaded your batch file. We'll show you a list of payments with the exact error message for each at the Review Transfers step. You can download a copy of...
What's a batch payment template?
A batch template is a file you need to fill in with your recipients’ and transfer details. We’ve created different templates which you can download in .CSV or .XLSX file formats. You can then open...
Can I pay for different currencies in a single batch?
Yes, you can pay out to multiple currencies when using batch payments. Once you’ve selected the “Send to bank accounts” template, you can choose the recipient's currency and we’ll update the required...
How do I pay for my batch?
step. Learn how to send money from a balance. What are the fees? There's a fee for each transfer — we’ll sum them up for all the payments in your batch and show you the total fee. Check our pricing...
Why should I use batch payments?
The batch payments tool allows you to create and send multiple (up to 1,000) transfers in multiple currencies with one payment — by simply uploading a file. It’s great for businesses that have...
Can I automate batch payments?
If you’re interested in automating your payments, you can integrate with our open API. Wise opened its API to help businesses streamline their workflows. By using it, not only can you automate...
Guide to Xero Pay with Wise
your bank. Right now, you can only make GBP to GBP payments up to 1 million GBP per transaction with Xero Pay. But keep in mind, your bank may have its own limits on how much you can send at once. When...
When should I pay for my batch?
We recommend that you pay for your batch as soon as you upload your file. This will help make sure that you get that day’s exchange rate. We can only send payments once you pay for every transfer in...
Wise Bank Details
: Wise UK account number: Individually assigned to you (everyone’s is different) UK Sort code: 23-14-** Country: United Kingdom We can only accept Faster Payments, Bacs or CHAPS payments to this account...
How do Payment Approvals work?
Payment approvals help businesses control their payments on Wise. Payment approvals are currently only available if you have a Wise balance. Learn more about where you can open a Wise balance You can...
Assigning roles to your team
up single payments and batch payments for approval, view the account, and download statements. Payer — can make and manage payments, convert between balances, and download statements. Admin — can view...
Guide to BRL transfers
or cancelled and refunded. Sending from BRL via batch payments is currently not supported. You can't use a Pix key to send money to recipients. Sending from BRL You can send money from your BRL...
How do I approve/reject a payment requiring approval?
Payments can be approved by Admins, or custom roles with permission to approve payments. If there's a payment set up that needs approval On the website or mobile app, an approval Task will appear on...
How do I set up a payment approval?
To set up a payment approval: Go to Account/Profile and select Team . Select Payment approvals . You'll see any team members that can make payments. Select Edit or Set up approval . Choose which...
Can I pay by ACH electronic payment?
use the same account details for payments to Wise for both wire and electronic payments. If you’re in a state where we work with our partner, the routing number for wire and electronic payments is...
What's the Wise API?
purposes Always get the mid-market exchange and our low cost transparent fees Monitor payments received to your Wise local account details Upload Batch Payments over API — learn how to automate batch...
Paying by Swift
Swift payments, also called international wires, are a type of international transfer sent via the Swift international payment network. The Swift international payment network is one of the largest...
How do I request money?
Creating a payment request is free and easy with Wise. Once payments are completed, you’ll receive your money directly into the account balance of the currency you requested. To request money you'll...
Problems paying with my bank card
card payments as cash withdrawals, meaning your cash withdrawal limit will apply. Get in touch with your bank to adjust your limits or find out more info. Your 3D secure is not working Sometimes your...
Can I use Wise to run my payroll on Time Doctor?
You can use Wise’s batch payments tool with the Time Doctor platform to easily pay your overseas employees. If you already use Time Doctor for payroll, you can set up the Wise integration in Time...
Getting Paid by Card for businesses
or the UK can apply to receive card payments . When you apply, you’ll need to: provide the address of your business website tell us what your business does agree to how we charge card fees For all...
What types of payments can I receive into my account?
The type of payments you can receive depends on the currency. We can’t accept cash or cheque payments for any currency. Learn more about alternative ways to receive money AUD account details Using...
Paying with online bill pay
You can send Canadian dollars (CAD) with Wise via online bill pay. Sometimes it’s called bill payments, or OBT. It’s a cheap and convenient way to send CAD. An OBT can take 1-3 working days to arrive...
How to pay by card
cards. Your card has to have a 16-digit card number, an expiry date and 3D security enabled. We don't accept American Express (AMEX) cards. We currently can’t accept payments from: Payment cards not...
How does my connection with QuickBooks work?
Automatically record transactions to QuickBooks Advanced settings Sync bill and invoice payments Record other transactions as Expenses Connected accounts QuickBooks also allows you to sync your Wise Bank...
Sending money from Australia with PayID
your bank verifies the payment. This is usually with a simple phone call or SMS text message. After your first payment is verified by your bank, your future payments should be instant. If your PayID...
Can I pay by cash?
We can't accept any cash payments. This includes paying in cash over the counter in the bank branches and using the services of the third party providers like payment agencies. We also don’t accept...
Where can I use my Wise card?
Republic, Chad, Congo and The Democratic Republic of the Congo, Cuba, Eritrea, Indonesia (domestic payments), Iran, Iraq, Libya, North Korea, Russia, Somalia, Sudan and South Sudan, Syria, Venezuela...
How do I get paid with PayNow?
. Your payer will see “Wise Asia-Pacific Pte. Ltd.” as the recipient as Wise collects payments on your behalf. Limitations Your PayNow details can only be used to receive up to 200,000 SGD per transfer...
How can I pay by wire transfer?
business through your Wise Business account. Payments from charities and trusts must be done on a business account. We can’t accept payments from business bank accounts on your personal Wise account. If we...
How can I Pay with a QR code?
Pay with QR code isn't available to all customers at this time. We will continue to work towards making the product fully available to everyone. QR payments are a convenient way to pay, especially in...
What are the different batch template options?
There are multiple batch payment templates to choose from, so just use the one that works for you. Send by email template If you don’t know the bank details of your recipients, you can add their...
How do I use my SGD account details?
mistakes. You can't receive payments from outside Singapore or in currencies other than SGD to you SGD account details. However, if you get account details for your GBP balance, you can receive SGD to...
How long does it take to receive money into a balance?
currencies to your GBP account details via SWIFT How do I use my GBP account details? HUF Instant for payments under 10 million HUF A few hours for payments over 10 million HUF 4 to 5 working days if...
My Wise card was declined
that might fix your issue. Reactivate contactless If your contactless payment didn’t work, try paying using chip and PIN instead. This re-activates contactless payments if they were blocked for...
We're changing your AUD account details
Wise is now a direct member in the Australian payment systems, so your local AUD account details are changing. We want to make sure you get AUD payments faster and more easily. Here's a guide on...
How do I receive money?
money is on your balance, you can convert it to any available currency , and also change its category from a drop-down to keep your payments organised. You can receive money by: Sharing your bank...
How is Wise regulated in each country/region?
Paulista 2537, 10 andar, cj. 102, Bela Vista, CEP 01.311-300. Wise Pagamentos is part of the prudential conglomerate led by Wise Corretora. Canada Wise Payments Canada Inc. is registered with the Financial...
Paying with iDeal
The iDeal payment method is available for EUR payments for bank accounts in the Netherlands. It’s a simple and convenient way to pay for your transfer on the website and mobile app. Here are some...
A transaction is still pending
of problems with the payment terminal or an internet connection. If this happens, the payment will stay as pending in your account. For most payments, the money will be released back into your account...
What countries can I receive global Swift payments from?
If you have local account details for a currency, you can receive domestic payments from local bank accounts. Learn more about supported currencies Additionally, you can receive Swift payments in EUR...
Does it cost anything to receive money into my Wise account?
to receive ACH payments (also known as direct deposit or electronic money transfers). There’s a fixed fee of 4.14 USD to receive USD via domestic wire or Swift. When you receive a wire transfer to your...
I need to report a fraudulent payment
if it could be one of these things: Pending payments from petrol/gas stations . Petrol stations often preauthorise a maximum or estimated amount. The amount you actually spent should be charged in 1–3...
How do I use my CAD account details?
to your CAD account. How to receive CAD First, you’ll need to get CAD account details . This will get you a set of local account details for receiving payments from inside Canada, as well as global...
How long do refunds take?
The time it takes for a refund to get paid back into your account depends on a number of things. These include the way you paid for the transfer, the currency you paid with, and how long your bank tak...