How do I set up a Direct Debit?

When you set up a Direct Debit, you give a company permission to take regular payments from your account. You might use Direct Debits to pay for a monthly subscription like the gym, or to pay your phone or energy bill.

Find your TransferWise bank details

To find these details in the app:

1. Go to Home
2. Tap the balance at the top of the screen — at the moment, you can only set up Direct Debits from the AUD, GBP, EUR, and USD balance

To find these details on the TransferWise website:

1. Go to Home
2. Choose which balance you want to send from — at the moment, you can only set up Direct Debits from the AUD, GBP, EUR, and USD balance

USD balance Direct Debits are currently only available to US residents. 

We don't support EUR balance Direct Debits made via the SEPA B2B direct debit scheme. 

Give these bank details to the company you want to pay

To set up a Direct Debit, just give your TransferWise bank details to the company you want to pay. They might ask you to fill in a form in person or online, or ask you for your bank details over the phone. 

Once you’ve given the company these details, it’ll take a day or two for them to set it up. Check with them that they'll set it up electronically — if they send the form to TransferWise by mail, we won't be able to accept it. 

If you don't have the currency you need, you can still set up the Direct Debit. We'll automatically convert it for you from the balance that has the lowest possible conversion fee. 

We’ll send you an email once the payment is done. But if that hasn’t happened after a couple of days, get in touch with the company you want to pay.

It's free to Direct Debit payments — unless you are paying from a different currency, when we charge our normal conversion fee. We don't charge for rejected payments either.