We need to verify your identity before you can send Japanese Yen for the first time. This helps us keep your money safe and comply with regulations.
The address on your TransferWise account doesn’t match your ID
Your 4–digit code wasn’t in your pictures
Your pictures were blurry
It’s easiest to get verified on the app, but you can also use our website. Here are the steps to get verified:
Step 1: Choose which ID you’d like to upload
We can accept any of these Japanese IDs:
If you choose to enter your My Number card
We’ll ask you to confirm some details to make sure it’s really a My Number card:
If you answer ‘yes’ to all three, you can move on to the next step.
Step 2: Write down the 4-digit code we give you
The code we show you is made only for you, and expires in 30 minutes. So quickly write it down on a small piece of paper.
You’ll need the code later for some pictures — write it down largely and clearly.
Step 3: Take three pictures of your ID
Keep hold of your code for the next step.
Step 4: Take a picture of yourself holding the code
Now we need to see a picture of you holding the code, which you wrote down earlier, next to your face.
Step 5: Show us your My Number
(If you chose to use your My Number card in step 1, you can skip this step.)
We can accept any of these documents that have your My Number on them:
If you don’t have a My Number because you don’t live in Japan anymore, that’s ok. You can select “I no longer reside in Japan” and follow the prompts.
You’re all done!
It usually takes our team a couple of working days to review your pictures. In the meantime, you can finish and pay for your transfer — it’ll help speed up your verification.
The 4-digit code we give you at step 1 is only valid for 30 minutes.
If it took you longer than that to get through all the steps, we’ll tell you it has expired. On the app, you can tap the blue arrow at the top-right corner to get to the beginning and start over.