When you make a transfer, we’ll give you an estimate for when your money should arrive. But, there are a few situations where you might have questions about timing. Here are some tips to help you understand when it’ll arrive, or why it’s delayed.
1. My transfer should arrive today.
2. My recipient’s details may be wrong.
3. Transfers on weekends and holidays.
4. My recipient says the money hasn’t arrived yet.
5. Getting a receipt.
Small things like typos in names — for instance, spelling John Smith as Jon Smith — shouldn’t be a problem for most countries. Your money should still arrive on time. However, for some currencies, such as JPY or RUB, a typo like this can be an issue. Check our Currencies pages for specific details.
If something like an account number is wrong, your money could take longer to arrive, or get returned to us. If your money does get returned to us, we’ll let you know straight away.
Not all countries have banking systems that work on weekends or holidays. Our delivery times factor in banking hours of the country you’re sending money to.
But in some parts of the world, banks stop processing transfers early on Fridays.
That means, if your money’s due to arrive on Friday, it may not show in your recipient’s account until the next working day. We’re working to find out which banks do this, and make our delivery estimates more accurate in the process.
We hope to never put you in this position. If your recipient says they haven’t received your money yet, please ask them to check the following:
Your recipient’s bank may be having problems processing your transfer. They’ll have the money in their system, but won’t have put it into your recipient’s account.
Our receipt includes all our bank details and, for some currencies, tracking numbers too. That means when your recipient gives it to their bank, the bank should have all the info they need to track down your transfer.
Here’s how to get your receipt: