Contact Us

Singaporean Verification

If you're making your first transfer from an SGD account in Singapore or want to use your Singapore borderless account, then before that we need to confirm your identity with the following information:
  • Image of your ID
  • Selfie of you holding your ID next to your face
  • Your personal address (details of this are in their own section below)
ID and Selfie Verification

You can use either of the following ID documents for both ID and selfie verification:
  • Your passport 
  • Your identity card (Pink/Blue NRIC)
In the selfie, we need to see your face, along with the ID clearly (you don’t necessarily have to be the one holding the camera). We also need a separate, high quality image of the ID document which you’re holding in the selfie (your ID must show your nationality on it clearly).

You can upload your selfie here, and your ID here.

Proof of Address

To verify your address, we need a high quality image or scan of a valid address document which shows:
  • Your name
  • Your full address
  • A date of issue
  • A logo, or clear name of the sender (e.g. your bank, your local authority, your utilities provider, etc)
  • The nature of the document (e.g. type of bill, subject of the letter, etc)
  • Your name and address on the document must match those on your TransferWise profile
A valid document can be:
  • Your utility bill - Gas, Electric, Phone (We cannot accept mobile phone bills)
  • Your bank or credit card statement (You must show us a photo/scan of a physical letter or PDF copy of your statement)
  • Your tax bill
  • Your vehicle registration or tax
  • Your photo driving licence showing your address and its expiry date
  • Other government or financial institution issued document
Important information to note:
  • Your utility bill or bank statement cannot be older than 3 months
  • Your tax bill cannot be older than 12 months
  • You can also show us a document from a Monetary Authority of Singapore (MAS) regulated institution which was issued within the last 12 months (e.g. a yearly tax bill).
Your address cannot be a PO Box, as this will not be accepted. We have to check both your ID document and your home address proof.

You can upload your proof of address here.

Was this article helpful?