Contact Us

Paying in From Your Joint Bank Account

If you are paying in your money to TransferWise by domestic wire or SWIFT transfer from a joint bank account, please note the name of the second account holder when you chose how to pay.

Simply tick "I'm sending the money from my joint account" on that last step of setting up your transfer, "How would you like to pay?". 

 

Then, enter the name of the second account holder as it appears on your account. 



Sometimes banks don't forward both full names on to us. In these cases, we will contact you to ask for a proof from the bank that clearly shows both names on the bank account. 

If your joint account has more than two holders, please write us at support@transferwise.com with all the names on the account. We'll note this information and make sure there are no related delays with your transfer.


Sending to a joint account

If you're sending to a joint account, all you need to do is enter all the names registered with the account when you provide your recipient's account name on step 3 of 5 of setting up a TransferWise payment, "Who are you sending money to?".  If you are sending a deposit to TransferWise from a joint bank account, you will be given the option to provide us with the name of the second account holder when making a bank transfer to us.


Confirming your joint account

Sometimes, bank don't fully forward both names on the joint account to us in their transfer to our account. In this case as a safety measure, we will ask you to upload a document confirming the owners of your joint account by following the steps below. 

Simply login to TransferWise, and click on the pending transfer. You'll see the following message. 



Next, select "Joint account" and you'll see this pop-up. 



You can read through the three menus shown above to assist you with the upload, and then you can click 'I'm ready to upload' and you'll see this upload screen. 



You can then upload your document, which will be checked within 2 working days. If there are any issues, we'll be back in contact with you right away. 

Was this article helpful?