If your first payment is over 100,000 Japanese Yen or you need to make a second payment, we will also need to confirm your address in Japan.
You can see the requirements and process below.
Skip to accepted documents
Skip to declaration letter for Japanese non-residents
Skip to ID and address confirmation process
Accepted My Number documents
- My Number card (With My Number card, you can skip uploading IDs)
- My Number notification card
- Juminhyo with My Number on it
Accepted ID documents
We need to see your both sides of your document, including your current Japanese address. Please send us both sides of your ID card, even if the reverse side is empty.
- Japanese Residence Card
- Japanese driver’s licence
- Juki Card
Declaration Letter for Japanese Non-Resident
If you are a Japanese non-resident living abroad, and you didn't declare that you are non-resident while using the verification wizard, then please get in touch with us. You can find our contact details here.
You'll need to upload the required documents either during the transfer creation process, or via our secure upload link. On the document, we need to see your most recent address on the back, either printed, or handwritten.
Address Confirmation Process
Please make sure your address on your TransferWise profile is your correct, up-to-date postal address in Japan. This should also be shown on your ID document, as mentioned above.
You'll be sent a registered letter by our partner in Japan, to your Japanese address, which will take 2-5 working days to arrive. This will be sent as soon as your ID and My Number documents are verified.
You need to sign for the letter when it arrives, and it must be you who receives the letter. If you're not at your address, a slip will be left and you can call to book a time for the letter to be re-delivered.
And for non-Japanese speakers, there's a phone number on the back of the slip you can call to request re-delivery. You can also see the details below:
Phone Number: 0570-046-111
- Monday – Friday: 8:00AM – 10:00PM
- Saturday & Sunday: 9:00AM – 10:00PM
Enclosed in the letter will be a 4 digit security code, which you'll need to enter on your TransferWise profile page.