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Verification for CAD transfers

If you have a Canadian address on your profile with us and are making a transfer of 1,000 CAD or more (this can either be a single transfer or the total of your transfers within 24 hours) from a Canadian Dollar account or want to use your Canadian borderless account, we’ll need to confirm your identity using a combination of two separate documents.

Document 1 should be a credit card statement or a bank account statement that is:
  • The most recently issued statement (not older than 3 months).
  • An original PDF download from the issuer’s website or banking app (we can't accept scans, photos, or screenshots). 
You can upload your statement here.

Document 2 should be one of the following:
  • a utility bill (gas, electric, water)
  • T4 statement
  • CRA Document (a document issued by the Canada Revenue agency, such as a Notice of Assessment, Installment Reminder/Receipt, GST Refund Letter, or a Benefits Statement)
  • Investment Account Statement (i.e. Registered Retirement Savings Plan (RRSP), Guaranteed Investment Certificate (GIC))
  • Record of Employment

The documents listed above must meet the following requirements:
  • It must be the most recently issued version of the document (not older than 3 months).
  • It must be an original PDF download, either acquired direct from the issuer’s website or acquired via an email sent to you from the issuer with the document attached  - We cannot accept scans, photos, or screenshots of the statement.

You can upload your second document here.

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