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Refunding a transfer

If for any reason you need to cancel your transfer after sending your money to us, but before the transfer is complete, you can head to the page for the relevant transfer and you'll find the 'Cancel Payment' button.


Once you've clicked this, you'll be prompted either to enter your refund account details, or if we already have these, you'll be asked to confirm these are correct.


Once you select 'Cancel Payment', your cancellation will be confirmed, and your refund will be on it's way back to you. You can see detailed information about refunds for all of our currencies by clicking on the relevant currency below.
 
GBP EUR USD
DKK NOK SEK
CHF PLN BGN
HUF RON CZK
AUD CAD JPY
NZD BRL SGD

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