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How to take a screenshot

If you need some help with TransferWise, our support team might need to see what you're seeing. Sending us a screenshot from your computer, mobile phone, or tablet makes it easy for us to help. Here's how.

MacOS
  • Press Shift-Command (⌘)-5 on your keyboard
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Windows PC
  • Press the “Windows Key” + “PrtScn”. The screenshot will be saved in Pictures > Screenshots folder, or you can press File + Save.
  • Or, use the snippet tool. Learn more
iPhone, iPad, iPod touch
  • Press and hold the Home and side button at the same time. A thumbnail of the image will appear in the lower-left corner of your device. Press and hold the thumbnail to share it.
  • iPhone X and later: Press and hold the Home and volume up buttons. 
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Android device
  • Press and hold the power and volume down buttons. The image will be saved in the Screenshots folder, and you'll see it at the top of your screen, too.
  • Learn more
  Once you have your screenshot saved, attach it to your email to our team.

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