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Can I change my recipient’s bank details?

It’s important to get your recipient’s bank details right. That’s why, when you set up a transfer, we’ll always let you review your recipient’s details.
 
But if you do need to change your recipient’s details, here’s what you can do. 

1. I've set up a new transfer but not paid for it.
2. I've paid, but my money hasn’t been received yet. 
3. My money’s been received by TransferWise.
4. My transfer can’t be sent out by TransferWise.
5. My transfer’s complete.
 


1. I’ve set up a new transfer but not paid for it.

 
Cancel your transfer and set up a new one with the right details for your recipient.

You may get a different guaranteed rate though — exchange rates don’t last for long.

 

2. I’ve paid, but my money hasn’t been received yet. 

Only if you've paid by bank transfer, cancel your TransferWise transfer and set up a new one with the right details for your recipient. We’ll automatically connect your money with your new transfer when we receive it. 
 
You may get a different guaranteed rate though — exchange rates don’t last for long.

If you paid in any other way, please do not cancel your transfer (unless you want it refunded) and refer to point 3 below.

 

3. My money’s been received by TransferWise.

 
Contact us as soon as possible. We’d recommend calling or using live chat because we can process transfers in as little as 12 seconds.
 
Because of how fast some transfers go through, we may not be able to always change your recipient’s details in time. But we’ll always try our best to help you out quickly.

 

4. My transfer can’t be sent out by TransferWise.

 
For some currencies, we can quickly check your recipient’s bank details before paying out your money.
 
Should your recipient’s bank details fail that check, we’ll let you know straight away by email.  

 

5. My transfer’s complete.

 
Contact us as soon as possible. In most cases, your money will simply get sent back to us a few days later. When that happens, we can send out your transfer again with new bank details.

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