There are a number of reasons why we might need to close your TransferWise account.
Unfortunately, we can’t tell you the specific reason why — it’s because of how we’re regulated. But we can choose to close an account if we think:
Keep in mind, Customer Support doesn't have the ability to view the reasons your account was deactivated.
If you have pending payments or remaining balances in your account, here's what happens next.
When we deactivate your account, we cancel all pending payments. We'll work on returning any money that you’ve already sent the way we received it.
Refund time depends on how you paid for your transfer:
If you still have money in your TransferWise balances when we close your account, we'll work on sending it back to your bank account. But first, we need to carry out due diligence checks. While we do that, your money and information will be safe and secure.
If you’re not happy with our decision to close your account, you can appeal it. After appealing, you'll need to wait for our team to reach out to you with updates — Customer Support doesn't have the ability to provide updates or speed up the process for you.