We need to verify your identity before you make a transfer from Japan in Japanese yen (JPY). It’s how we keep your money safe, and comply with regulations in Japan.
We’ll verify your ID the first time you send money. And we’ll verify your address the second time you send money, or the first time you send more than 100,000 JPY. When you set up a transfer, we’ll let you know what kind of verification we need.
If your first transfer is under 100,000 JPY, this is what you'll need to send us to get verified.
1. My Number card: a scan or photo of both sides
2. My Number document and ID: if you only have a My Number document, we’ll need to see both sides of it, and a scan or photo of your photo ID, too. It should show the same address you use on your TransferWise account
The My Number document should be issued within 6 months, and can be:
The photo ID can be:
The second time you send money with TransferWise, or if your first transfer is over 100,000 JPY, we need to verify your ID/My Number card and your address.
We work with a partner in Japan to send the letter to your Japanese address after your My Number documents are verified. It takes 3–5 working days, including Saturdays, for the letter to arrive.
Make sure the address is the same one you have listed on your TransferWise account and ID card.
You need to sign for the letter when it arrives — only you can sign for it. If you’re not home, they’ll leave a slip so that you can book redelivery. There’s a phone line for non-Japanese speakers, too.
Once you get the letter, just log in to TransferWise and enter the 4-digit activation code.
Verification can take up to 3 working days. If you’ve already set up your transfer, we’ll automatically continue it.