We might ask to verify your address when you use TransferWise. We’re a financial institution, so we need to know who's using our service and where they live. It helps us combat money laundering, and keep everyone’s money safe.
When we verify your address, we ask you to share a document that has the same address as you list on your TransferWise account.
We'll ask you to provide a high quality photo or scan of a document with your valid address document. It should show:
A valid proof of address document can be:
Important information to note:
However, there are a few exceptions:
You can edit your address from your TransferWise account.
On the TransferWise app:
Once you’ve done this, we’ll get in touch with you if we need to verify your new address.
We hope you don't have any issues with verification. But here are a few tips in case you do.
If we don't accept your document:
If you haven't heard from our team within 5 working days:
We'll email you once we've verified you. So be sure to check the email you use to log into TransferWise first. And if you have a transfer already in progress, we'll automatically resume it.