How does Transferwise verify my identity?

How does Transferwise verify my identity?

When you open a bank account, you usually need take some ID into the bank branch. TransferWise is no different. We’re a financial institution, so we need to know who's using our service. It helps us combat money laundering, and keep everyone’s money safe. 

So depending on where you’re sending money from, and how much you send, we'll ask for you to verify your identity. 


Types of identification

We accept these documents to verify your identity:

  • Passport (photo page only)
    • If your document was issued in Nigeria, we only accept passports or the new type of Nigerian national cards
    • We don't accept Russian or Ukrainian internal passports, so you'll need to use a driving licence or international passport instead
  • National ID card
  • Photo driver's licence (except New Zealand residents sending NZD)

However, there are a few exceptions:

  • Sending AUD: you only need to do interactive verification. With interactive verification there's no need to upload an image of the document. You'll only need to enter the document details. We accept: Australian passport number, Australian driver's licence number, or foreign passport number with an Australian working visa.
  • Sending JPY: you will need to confirm your MY number along with your ID. Accepted documents are: My Number Card (both sides), My Number notification slip, or Jūminhyō with My Number on it. 

What do you do with my information?

Protecting your information is very important to us. All data, financial details, or documents you provide us are stored securely, encrypted, and kept private as per our privacy policy
 


Troubleshooting verification 

We hope you don't have any issues with verification. But here are a few tips in case you do.

If we don't accept your document:

  • It may have some of the information covered. We need to see the full document photo page.
  • It may be expired. Please check that your document is still valid before you upload it.
  • Your details may not match. Please check that you have entered your name and date of birth correctly on the website.
  • We may also need the back of the document. If there is information on both sides, please make sure you upload both for us.
  • It may be a document type that we can not accept.
  • It may be in a format we can not accept, for example ID documents are not accepted in .PDF format. However, if this is the case, you can make a screenshot of the document, and upload that screenshot, as this will be in .jpg format, which we can accept.


If your ID won't upload:

  • Try to upload your documents here. If that doesn't work then just get in touch by email and include some background info so we'll know what to do.


If you haven't heard from our team within 5 working days:

We'll email you once we've verified you. So be sure to check the email you use to log into TransferWise first. And if you have a transfer already in progress, we'll automatically resume it.


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