When you open a bank account, you usually need to take some ID into the bank branch. TransferWise is no different. We’re a financial institution, so we need to know who's using our service. It helps us combat money laundering, and keep everyone’s money safe.
So depending on where you’re sending money from, and how much you send, we'll ask for you to verify your identity.
We accept these documents to verify your identity:
However, there are a few exceptions:
We hope you don't have any issues with verification. But here are a few tips in case you do.
If we don't accept your document:
If you haven't heard from our team within 5 working days:
Check that you've set up and paid for your transfer — we can't start verifying you until we get this.
We'll email you once we've verified you. So be sure to check the email you use to log in to TransferWise first. And if you have a transfer already in progress, we'll automatically resume it.
We know that it can be difficult for people with refugee status to open a bank account in their new country. So, here’s a list of the documents we can accept to verify your identity if you’re a refugee. This is either for the country you’ve settled in, or your place of origin.
We can’t accept green cards or work permits if your address is in Nevada, Hawaii, Mariana Islands, or the Virgin Islands.