When you open a bank account, you usually need take some ID into the bank branch. TransferWise is no different. We’re a financial institution, so we need to know who's using our service. It helps us combat money laundering, and keep everyone’s money safe.
So depending on where you’re sending money from, and how much you send, we'll ask for you to verify your identity.
We accept these documents to verify your identity:
However, there are a few exceptions:
We hope you don't have any issues with verification. But here are a few tips in case you do.
If we don't accept your document:
If your ID won't upload:
If you haven't heard from our team within 5 working days:
We'll email you once we've verified you. So be sure to check the email you use to log into TransferWise first. And if you have a transfer already in progress, we'll automatically resume it.