You may be able to change or view your PIN depending on what country your card was issued from.
Check the table below to see what you can do with your Wise card.
Region | Change your PIN at ATMs* | Change your PIN on app/web | View your PIN on app/web |
---|---|---|---|
EEA, UK, Switzerland, Canada | ✔ | ❌ | ✔ |
Australia, Indonesia, New Zealand, Malaysia, Singapore | ✔** | ❌ | ✔ |
Japan | ❌ | ❌ | ✔ |
Brazil | ❌ | ❌ | ✔ |
US (Visa) | ✔ | ❌ | ❌ |
US (MasterCard) | ❌ | ✔ | ❌ |
Note: If you have a digital card you can’t change your PIN. If you feel your PIN is compromised, you can replace your Wise card.
Keep in mind we can never change or view your PIN for you.
If you're a non-US cardholder
Changing your PIN
*You can't change your PIN with us, but you might be able to at an ATM. The ATM will need to support PIN changes for cards other than those with the ATM's issuer.
**For Australia, Indonesia, New Zealand, Malaysia, Singapore cardholders you can only change your PIN at a supported ATMs in the EEA/UK while travelling. You won't be able to change it at local ATMs.
If you're not able to find a supported ATM, but you need a new PIN, you can order a new card.
Viewing your PIN
When you complete your card order, we’ll share your PIN with you. But, if you forget it, you can check it on the app or web. To do this:
Go to Card
Select Show PIN.
You may need to enter your Wise password or use fingerprint or facial recognition to check your PIN.
If you're a US Cardholder
Changing your PIN
If you have a US Visa card you can only change your PIN at supported ATMs in the US and you can only choose a 4-digit PIN. If you're not able to find a supported ATM, but you need a new PIN, you can order a new card.
If you have a US MasterCard you can only change your PIN while in the US from the app or web. To do this:
Go to Card
Select Change PIN
Type the desired PIN number twice and you’re good to go.
Viewing your PIN
Unfortunately, we can’t remind you what your PIN is if you live in the US. If you forgot your PIN, you'll need to order a new card.
What do I do if my PIN is blocked?
If you enter the wrong PIN 3 times, we’ll block it and you won’t be able to use your card until you unblock it.
How to unblock your card
From your Wise app go to Card
Choose Unblock PIN
You’ll now be able to use your card online. But to use contactless again with your card, you’ll need to make a payment using your chip and PIN first.