You have two options if your TransferWise card has been lost or stolen. You can either freeze your card, which will stop it from working until you choose to defrost it, or cancel it and order a new one.
If you’ve lost your card but think you might find it again, if you don't recognise a transaction in your activities, or if you just don't want to use your card for a while, freezing it can help protect your balances.
You won’t be able to use your card to make any transactions for now. But you can always defrost your card and go back to using it as normal.
To freeze your card:
While your card is frozen, you won't be able to use it to make any transactions. Once you're ready to use your card again, you can defrost it by following the same steps.
If your card is stolen, damaged or lost permanently, you can replace it using the TransferWise app.
If you choose "I lost my card" or "My card was stolen", we'll block and cancel your card immediately, and you'll be able to order a new card. We aim to get your new card to you in 3 working days if you're in Singapore, in 2–6 days if you’re in the UK, within 2 weeks if you’re in Europe, and up to 3 weeks if you're in the US, Australia and New Zealand.
All you need to do is enter and confirm your delivery address, and your new card will be on its way.
If you notice any unauthorised transactions while your card is lost or stolen, you can report it using the link below.