We aim to get your new card to you in 3 working days if you're in Singapore, in 2–6 days if you’re in the UK, and within 2 weeks if you’re in Europe, the US, Australia and New Zealand. But how long it takes depends on the country you live in, so check the delivery estimate. To do this:
If you haven’t got your card after the date shown, here are some things you can do.
You can see the address next to the delivery estimate. Please check to make sure it’s right. If it’s not, get in touch with us so we can fix it.
If we sent the card to your home, check with anyone you live with, as well as your neighbours, to see if they picked it up for you.
If we sent the card to your work, check with reception to see if it’s arrived.
The delivery date you see in your TransferWise account is the best estimate we can give you. But sometimes it can take a little longer to arrive. Please wait a couple of extra days before you get in touch with us, as we’ll cancel the card and you won’t be able to use it if it gets to you.