Everyone makes mistakes. And the fastest way to fix this one is by cancelling the transfer yourself. You can then set up a new transfer using the correct name.
Whether or not you can cancel depends on how far along your transfer is in our system. So before you get started, check the status of your transfer.
If you’re using iOS or desktop:
If you’re using Android:
You can cancel if your transfer’s set up, your money’s on its way to us, or your money’s being processed.
You should still be able to cancel your transfer at these stages. We’ll send the money back to your bank account, and you can set up another transfer using the correct name.
Contact your recipient if you don’t see the cancel button, or your transfer’s complete.
Our conversion process is fast — and sometimes it’s too late to cancel. Once it’s marked as complete, your transfer is out of TransferWise’s system and into the banking system. This means we can’t make any changes to it.
So if you don’t see the option to cancel:
Tip: If the bank sends your money back to us, we’ll get in touch with you via email. You can then choose to set up your transfer with the correct name, or cancel your transfer and get a refund.
In rare cases, your recipient’s bank will ask TransferWise for a name amendment letter. Unfortunately, we can’t provide these. If that happens:
Once we’ve received the money from the bank, we’ll get in touch with you via email. You can then choose to set up your transfer with the correct name, or cancel your transfer and get a refund.