When making a transfer with the Amount Lock enabled, we ask for an additional refundable deposit of 3% upfront. We use this deposit in case the rate fluctuates to ensure that the correct amount arrives to your recipient. Once the payment is completed, we will refund everything that's left over from the deposit, even if it's more than originally expected. This is known as an 'excess refund'.
For these kinds of transfers, we may need to ask for your refund details* so that once the transfer is completed, we can send back the money we didn't need for the transfer, whether it's more or less than the 3% you sent us. Please note that the refund can take 1-3 working days to arrive back in your bank account if you pay by bank transfer, and 2-5 working days if you pay by card.
*We do not require refund details for transfers from GBP, EUR (in most cases), BGN, CZK, HUF, PLN and RON, where we can simply refund back to your sending account
Please note: We only offer the amount lock feature for transfers from GBP, EUR, AUD, BGN, CHF, CZK, DKK, HRK, HUF, JPY, NOK, NZD, PLN, RON, TRY and SEK