Sorry! Due to local bank holidays on Monday, May 27th – we can only process GBP/EUR and SWIFT payments. Please bear with us!
Help & Support
Frequently asked questions about TransferWise:
Payments & Identification expand
- How long does the payment process take?
- What is identification of my person?
- How long does it take for my money to reach the recipient account?
- What is a payment to receive fixed amount? Why is there an "overcharge", what is the estimated refund?
- Is there a payment limit? Can transfer a larger sum that's currently available.
- Your EUR deposit account (SEPA payment) is in Estonia? Is that ok?
- How exactly does a TransferWise payment work?
- The recipient has not received the payment, but TransferWise made the payment more than 3 business days ago.
- I'm not sure about the recipient bank details (IBAN / BIC / UK sort code).
- What is 'Request a payment'
- Should I make a payment with personal or business profile?
- I don't understand SEPA payments. Is it a domestic European payment?
- What is verification of my address?
- What is verification of my business?
- My TransferWise profile name is different from the bank account I'm depositing from.
- I have a joint bank account, but the TransferWise payment was done from my personal TransferWise account.
- I may have used incorrect TransferWise deposit details.
- I deposited a different sum than the one I needed.
- I used a different payment reference when depositing to TransferWise.
- I used an incorrect name of the payment or deposit recipient.
- I did not enter a reference for the payment to the recipient.
- I can only enter a limited amount of letters as recipient name.
- What is a bank transfer reference and a TransferWise payment reference?
- My debit card transaction didn't go through. What happened?
- Why do I need to enter a refund account?
- I wish to cancel my payment or I need a refund.
- What is the Canadian EFT Routing Number (Bank code)?
Pricing, Currencies & Conversion expand
- How much does it cost to make a payment with TransferWise?
- What currencies do you support?
- Can I set a limit on the conversion rate?
- Are you really cheaper than high street banks and other currency exchange services?
- What is the real mid-market exchange rate that TransferWise uses?
- How do you protect my funds from possible movements on the market?
- How can TransferWise offer this kind of pricing model?
- What does matching mean? What is a full match and instant conversion?
- I do not have a EUR/GBP bank account, but I need EUR/GBP notes in cash. Would TransferWise work for me?
My Account, General & Contacts expand
- What is TransferWise?
- How can I pay on TransferWise? Bank transfers and debit cards.
- How secure is TransferWise? Is my deposit safe with you?
- Do I need to contact someone if I want to make a payment?
- Can I use TransferWise for my business? What's a business profile?
- How can I sign up for TransferWise and log in/out?
- What about my privacy?
- How does your referral program work? How can I invite friends?
- Do I have to register with TransferWise in order to get a quote?
- When I log in, the site only asks for my e-mail and not for any password?
- I have forgotten my password.
- How can I change my password?
- I cannot edit some of my profile details.
- How can I change my e-mail address?
- Can I have two TransferWise accounts or close an account?
- Do you support recurring payments?
- Do you have a special business or premium product (e.g. faster payments)?
- Can I edit my saved payment recipients?
- If I make a payment, will you keep me in the loop?
- What are FSA and HMRC?
- I have a different question. Who do I contact?
- TransferWise walk-through video
- What is a Priority Payment?
Contact Us
If you are having difficulties finding a solution to a problem, please don't hesitate to contact us. E-mail is always the best.
We offer live customer support and handle payments during UK business hours (Mo-Fr 9 am to 5 pm).
- support@transferwise.com
- call +44 20 8123 4020
- fax +44 20 3318 2623
- Google+
Your Support Team
Silver
Dan
Indrek
Merlin
Fredi
Maiken
Mari-Liis
Olga
Anastassia
Eva
