Help & Support

Most frequently asked questions about TransferWise:

1. What is TransferWise?
2. How much does it cost to make a payment with TransferWise?
3. How long does the payment process take?
4. What is identification of my person?
5. What about USD payments?
6. What currencies do you support?
7. What is a payment to receive fixed amount? Why is there an "overcharge", what is the estimated refund?
8. Is there a payment limit? Can transfer a larger sum that's currently available.
9. Can I set a limit on the conversion rate?
10. How can I pay on TransferWise? Bank transfers and debit cards.
11. Your EUR deposit account (SEPA payment) is in Estonia? Is that ok?
12. What is the real mid-market exchange rate that TransferWise uses?
13. How exactly does a TransferWise payment work?
14. How secure is TransferWise? Is my deposit safe with you?
15. Can I use TransferWise for my business? What's a business profile?
16. My TransferWise profile name is different from the bank account I'm depositing from.
17. What is a bank transfer reference and a TransferWise payment reference?